Technical Service Engineer
Role Overview
The role provides hands-on technical support for industrial systems and solutions, with a focus on installation, commissioning, maintenance, repair and customer assistance.
The position is described as based in Saudi Arabia and serves customers across Saudi Arabia and the wider Middle East.
The role requires independent work and coordination with engineering, project management and global service teams.
Key Skills for This Role
Full Job Posting
Position overview
The role provides hands-on technical support for industrial systems and solutions, with a focus on installation, commissioning, maintenance, repair and customer assistance.
The position is described as based in Saudi Arabia and serves customers across Saudi Arabia and the wider Middle East.
The role requires independent work and coordination with engineering, project management and global service teams.
Key responsibilities
- Provide on-site technical support to customers in Saudi Arabia and across the Middle East.
- Install, commission, troubleshoot, maintain and repair company systems and solutions; diagnose electrical and mechanical issues and help minimize downtime.
- Coordinate with engineering, project management and global service teams when additional support is needed.
- Conduct preventive maintenance and technical inspections; prepare accurate service reports and document interventions.
- Train customers on equipment operation, maintenance and safety.
- Support container handling, port automation, material handling and other industrial applications.
- Contribute to service contracts, upgrades and modernization projects; identify service sales opportunities.
- Travel within Saudi Arabia and across the Middle East to support customer operations and projects.
Qualifications and experience
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related engineering discipline.
- At least 2–3 years of relevant experience in terminal operations, container-handling equipment, port operations, material-handling systems or a related industrial service environment.
- Strong troubleshooting and problem-solving skills in electrical and/or mechanical systems.
- Experience with cranes, container terminals, automated equipment or material-handling systems is highly preferred.
- Knowledge of automation and control systems is an added advantage.
- Good knowledge of industrial-site safety procedures and safe working practices.
- Valid driving licence and eligibility to work and travel throughout the region.
- Ability to work independently in a customer-facing environment and build professional customer relationships.
Language requirements
- Arabic: spoken and written proficiency is mandatory.
- English: fluent spoken and written proficiency is required.
Key competencies
Strong analytical and technical troubleshooting ability; customer-focused, service-oriented approach.
Calm and professional management of urgent technical situations; effective communication and cross-functional coordination.
Accurate technical reporting and documentation; ability to work independently and as part of an international team.
Flexibility and willingness to travel regularly; commitment to safety, quality and professional service delivery.
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