Technical Scrum Master

Role overview

Transformation and project management

• Lead transformation projects from planning to go-live, managing scope, schedule, resources, risks, dependencies, and financials.
• Maintain project plans, release roadmaps, SDLC artifacts, and risk and issue logs; coordinate testing, deployment, and handover to production support.

Agile and technical delivery

• Run Scrum ceremonies and Scrum of Scrums; coordinate dependencies across development, QA, architecture, infrastructure, security, and DevOps.
• Remove blockers, support technical discussions, coach teams on Agile and quality practices, and balance transformation work with production support.

Dashboards and production support

• Build dashboards for sprint progress, velocity, capacity, predictability, risk, and quality; use delivery trends to forecast and plan capacity.
• Track SLA performance, MTTR, ticket ageing, incident volume, and repeat issues.
• Coordinate incident triage, prioritization, escalation, and resolution; lead root cause analysis and track corrective and preventive actions.
• Keep Jira tickets current and coordinate releases and changes to maintain system stability.

Stakeholder engagement

• Present incidents, root-cause findings, support trends, and risks to senior IT and business leaders; communicate technical issues in terms of business impact.
• Align teams on priorities and release readiness, escalate risks with recommendations, mentor team members, and help resolve conflicts.

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.
• Project management experience delivering technology transformation projects in complex enterprise environments.
• Experience creating dashboards and presenting delivery metrics, risks, and recommendations to senior IT leaders.
• Knowledge of Agile metrics, production support, incident and problem management, service levels, root cause analysis, SDLC, testing, defect lifecycle, release governance, and technical dependencies.
• Risk management, stakeholder reporting, servant leadership, facilitation, conflict resolution, and communication skills.

Preferred qualifications

• SAFe, CSM, PSM, PMI-ACP, or equivalent Agile certification.
• Experience with large-scale Agile programs, Release Train environments, and enterprise transformation initiatives.
• Experience with Jira, Azure DevOps, or Power BI.
• Cloud-native or microservices experience and familiarity with Jenkins, GitHub Actions, Azure DevOps, DevOps practices, test automation, or quality gates; 3+ years with QA or quality engineering teams is preferred.
• Retail, POS, or customer-facing application experience; exposure to mobile testing and Appium, Postman, or REST Assured is preferred.

Work arrangement

• Hybrid arrangement with 2 days in the Toronto office per week.

Compensation

• Salary range is CAD $70,000–$80,000 per year; final compensation depends on location and job-related factors.

Benefits and other information

• The posting states that applications are reviewed by the recruitment team and that applicant information and posting copies are retained for three years after the posting is removed.