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Technical Sales Support Specialist

Chemelex
Edmonton, CAN
Full-time
Onsite
Discovered 1 months ago
Heat-tracing applicationsEngineered solution design and quotingProduct approvals and suitability assessmentTechnical customer supportInstallation troubleshootingController commissioning

Full Job Posting

Position overview

Provide technical pre- and post-sales support for Chemelex heat-tracing and sensing solutions.

Support sales channels and direct customers across North American and Latin American markets.

What you will do

  • Design and quote engineered heat-tracing solutions using standard or configured products.
  • Apply product approvals and assess suitability of use for heat-tracing designs.
  • Troubleshoot installation issues and provide start-up assistance for heat-tracing products and controllers.
  • Handle complaints and capture customer feedback on technical product matters.
  • Participate in sales training, product launches, and promotional campaigns.
  • Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues.
  • Manage inquiries from the website and design tools.
  • Make limited job-site visits for field support, which may include commissioning controllers, troubleshooting products, or delivering sales presentations and training.

Experience and qualifications

  • A bachelor's degree in Electrical, Mechanical, or Industrial Engineering is preferred.
  • Experience with architectural or engineering drawings, an ERP or quote management system, and a call center phone system is listed.
  • Advanced computer literacy, including Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam or equivalent, and AutoCAD.
  • Must be able to multitask, balance shifting priorities, communicate effectively, solve problems under time constraints, and contribute constructively to the team.
  • Follow standard work processes and help create them when needed.

About Chemelex

Chemelex develops electric thermal and sensing solutions, including products under Raychem, Tracer, Nuheat, and Pyrotenax.

The company describes its work as protecting critical processes and places through engineering, technology, and services.

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