Technical Sales Support Associate

Location

• Lenexa, KS
• Role: Technical Sales Support Associate “Inside Sales”
• Experience: Ideal candidate has 3+ years of related construction or HVAC industry experience or a technical degree
• Candidate will create complete and accurate proposals as requested by customers or as directed by inside/outside salespersons within the company. Candidate shall interact with external customers and vendors in a professional manner at all times while answering questions or resolving disputes. Candidate will work in a team environment to provide excellent customer service.
• Candidate will take ownership of quotations/projects and issues that arise to allow outside salespersons maximum time to acquire/improve customer relationships.
• In-person
• Provide selections and quotations on Blackmore and Glunt products as requested by Blackmore and Glunt staff and customers.
• Assist consulting engineers throughout the design and bidding process by providing product selections, submittals, schedules, and specifications.
• Read and interpret mechanical construction plans and specifications.
• Maintain job quote log in the Blackmore and Glunt customer relationship manager (CRM) software.
• Track order status and confirm deliveries.
• Become proficient in company computer-based business systems and equipment quotation and selection programs.
• Assist customers with technical issues and system problems.
• Attend internal and external systems/product training as required. This requires some travel by airplane and stays over several nights.