Technical Quality Manager / Success Plan Manager

Role overview

Customer value and governance

• Build executive-level customer relationships grounded in trust and strategic value advisory.
• Establish and lead Executive Steering Committees, Quarterly Business Reviews, and ongoing status and value reporting.
• Develop customer value advisory strategies that align customer needs with SAP solution delivery and support adoption and value realization.
• Drive measurable improvements in customer adoption through engagement strategies that enhance service delivery and reduce implementation risks.
• Use consulting, communication, presentation and problem-solving skills to navigate complex customer environments.

Required skills and experience

• Proven expertise in consulting, stakeholder management and customer engagement, with deep SAP solution knowledge and measurable business outcomes.
• Ability to lead executive governance cadences, including Executive Steering Committees and Quarterly Business Reviews.
• Experience managing complex customer relationships and translating business requirements into strategic delivery outcomes.
• Deep expertise in at least one SAP functional or technical domain: architecture, finance, supply chain, procurement, SuccessFactors, Integration Suite, SAP BTP, analytics or data management.
• Ability to connect business objectives with SAP solution capabilities and provide trusted advice.
• Track record driving adoption and value realization, managing complex implementations, mitigating delivery risks and improving outcomes.
• Exceptional communication, presentation and problem-solving skills in complex stakeholder environments.

About SAP

Work environment

• SAP describes an inclusive culture, focus on health and well-being, flexible working models and investment in employee development.