Technical Project Manager

About Heidi

Role overview

Responsibilities

• Own implementation plans, milestones, timelines, dependencies, and accountability across internal and external teams.
• Create detailed technical delivery plans with Engineering and Solutions Engineering based on customer needs and solution briefs.
• Lead customer planning sessions to align integration approach, configuration requirements, and go-live readiness.
• Be the primary technical customer contact after signature and communicate progress and expectations.
• Relay customer feedback, bugs, and product gaps to Engineering and Product; coordinate issue escalation.
• Partner with Customer Success on handoffs, shared context, and a unified customer-facing implementation.
• Identify timeline and scope risks, manage change requests, and escalate issues proactively.

Requirements

• 3–5 years in technical project management, implementation management, or customer-facing delivery in SaaS, healthcare IT, or enterprise software.
• Experience leading complex, multi-stakeholder enterprise implementations from kickoff through go-live.
• Technical fluency in HL7 and FHIR integrations, APIs, SSO, and data workflows.
• Direct experience with EMRs, integration platforms, or API vendors.
• Strong organization, stakeholder communication, early escalation, and ability to manage multiple implementations.
• Able to work autonomously in a fast-paced early-stage environment.

Benefits

• Equity, healthcare, dental and vision options, and a 401(k) with 3% match.
• Monthly wellness budget, annual learning and development budget, and home-office setup budget.
• Recharge days after major pushes.

Compensation

• Compensation range is CA$130,000–CA$145,000.