Technical Project Manager

Hello Patient is growing and looking for a Technical Project Manager to own the execution of complex customer deployments. This role sits at the intersection of customers, AI Agent Product Management, Engineering, and Account Management - ensuring projects move quickly, stakeholders stay aligned, and customers successfully launch and scale with Hello Patient.

You’ll manage multiple technical deployments at once, serving as the primary project owner responsible for timelines, communication, risk management, and cross-functional execution. You’ll partner directly with customer executives, technical teams, and internal stakeholders to understand requirements, manage dependencies, and drive successful launches.

This role requires someone who is highly technical, exceptionally organized, and comfortable operating in complex environments. You don’t need to be an engineer, but you should understand how systems connect and be able to translate technical complexity into clear execution plans.

You’ll help bring some of our largest and most strategic customers live - working through challenging technical deployments, removing blockers, and building the processes needed to scale Hello Patient.

Own the coordination of complex customer deployments from kickoff through launch and expansion

Build and manage project plans, timelines, milestones, dependencies, and risk tracking

Drive project cadence through weekly updates, status reporting, and clear ownership across internal teams

Identify blockers, drive resolution, and ensure teams stay aligned toward launch goals

Manage multiple deployments simultaneously while maintaining a high bar for execution and customer experience

Partner closely with AI Agent Product Managers, Engineering, Conversational Design, QA, and Account Management to coordinate delivery

Assist with customer requirements gathering and content collection needed to support deployment

Translate customer requirements into clear technical workstreams and execution plans

Set up and configure telephony systems as part of customer deployments

Set up agent campaigns and self-service workflows based on customer requirements

Participate in agent testing, validation, and soft-launch deliveries to ensure deployment readiness

Understand APIs, webhooks, integrations, data flows, and telephony workflows to help teams navigate technical complexity

Create and maintain project documentation, tickets, and workflows in tools like Linear to ensure teams have clarity on priorities and next steps

Support technical discovery by helping teams evaluate feasibility, scope, tradeoffs, and dependencies

Serve as a trusted partner to customer stakeholders, including operators, technical teams, and executive leaders

Lead deployment meetings, communicate progress, and manage expectations throughout the customer journey

Help customers navigate complex technical decisions and tradeoffs

Partner with internal teams to determine when requests require additional scope, resources, or alternative solutions

Build confidence with customers by bringing structure and clarity to complex deployments

Create repeatable frameworks, templates, and best practices to improve how Hello Patient delivers customer deployments

Identify opportunities to improve deployment speed, quality, and customer outcomes

Build documentation and operating processes that enable the team to scale as customer volume grows

Experience with healthcare technology, AI products, SaaS platforms, or integration-heavy software

Experience with telephony systems, voice platforms, EHR integrations, workflow automation, or enterprise software deployments

PMP certification or formal project management training

Experience using Linear, Jira, or similar project management tools

Experience managing enterprise customers with complex technical requirements

AI-native mindset - you leverage AI tools to improve productivity and execution

Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag.

Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.

Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.