Technical Project & Business Analyst - Bilingual

Role overview

Business analysis and project leadership

• Gather, document, and validate business requirements with stakeholders; translate them into tasks, functional specifications, and technical deliverables.
• Create, review, and maintain project documentation; develop and validate detailed functional and business requirements.
• Analyze and document current- and future-state business processes.
• Manage scope, timelines, resources, risks, and budgets using Agile and/or Waterfall methodologies.
• Coordinate cross-functional work among business units, IT, and vendors; track vendor deliverables and project milestones.
• Participate in closeout activities, lessons learned, and documentation completion.

Implementation and support

• Support system implementations and go-live activities, including onsite deployment support when required.
• Provide post-go-live support to support adoption and solution stabilization.
• Develop end-user and support documentation, training materials, and process guides; assist with training end users and Service Desk staff.
• Liaise among business stakeholders, IT teams, vendors, and other departments.
• Manage escalated or referred Service Desk incidents during the initial post-go-live period and document resolutions to Service Desk standards.

Qualifications

• Fluency in English and French with excellent verbal and written communication skills in both languages is mandatory.
• At least five years of Business Analyst, Project Manager, or combined experience in a complex technical environment.
• Experience leading enterprise-scale hardware and software implementations from initiation through deployment and support.
• Ability to manage multiple concurrent projects and priorities.
• Retirement living, healthcare, or other complex business-environment experience is an asset, not a requirement.

Skills and abilities

• Strong business analysis, requirements management, project management, and organizational skills.
• Knowledge of telecommunications concepts and terminology; understanding of Emergency Help Call Systems (EHCS); working knowledge of IT infrastructure and systems.
• Strong facilitation, stakeholder management, and problem-solving abilities, with attention to detail and analytical thinking.
• Can manage multiple priorities, build trust, influence others, navigate uncertainty, resolve challenges, and maintain momentum.
• Customer-focused, able to work independently and collaboratively across functions.

Working conditions

• Hybrid work environment combining remote and in-office work.
• Travel within Canada is 30–50% to support project planning, workshops, training, and go-live activities.
• May occasionally work flexible hours or outside regular business hours during critical milestones and implementations.
• Frequent collaboration with cross-functional teams, business leaders, vendors, and external partners.