oracle
Technical Program Manager, Data & Analytics
Hertz
Oklahoma City, USA
Full-time
Manager · 10+ years experience
Onsite
Discovered 1 weeks ago
awsdatabricksjirakafkatableau
Key Skills for This Role
awsdatabricksjirakafkatableau
Full Job Posting
What you will do:
- Provide technical support for Data Platforms, BI Platforms, Analytics and MFT Applications
- Incident Management – minimize service disruption by driving timely resolution of incidents
- Problem Management – ensure a proactive stance to post-incident review and follow-up
- Change Management – expedite change requests to ensure service availability
- Serve as central intake coordinator across multiple concurrent workstreams - triage, assign, track, and ensure formal handoff to production support
- Coordinate large-scale migration efforts including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooks
- Lead troubleshooting, bug fixing, patching and implementation of minor enhancements
- Develop and implement appropriate monitoring and alerting capabilities across platforms
- Lead and manage multiple outsourced service providers to deliver on Production Support goals and objectives across the Data & Analytics portfolio
- Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run
- Arrange, assign, adjust and monitor shifts to have apt coverage
- Collaborate with Engineering and Application Development teams on production support hand-overs
- Coordinate with teams across Product & Technology including platform engineering, service incident management, security and engineering
- Report promptly to management and business partners regarding critical outages until resolution
- Communicate effectively with different levels of leadership within the organization
- Write and review high-quality technical documentation, including run-books
- Provide regular status reports to management on application status and other service metrics
- Develop reporting to analyze and optimize production support effort, costs and productivity
- Support audit process in user management, access management, and security related activities
- Ensure all processes and procedures follow organization standards
- Monitor project risks proactively identify potential bottlenecks and trigger early intervention protocols before critical impacts occur.
- Encourage and maintain a “best practice sharing culture”, always striving to find ways to improve service and deliver value to the business
- Develop innovative, cost-saving process improvements to manage production support across the portfolio
- What We're Looking For:
- Minimum 10 years of experience leading teams in data engineering, application development or production support
- At least 5 years of experience as production support specialist
- At least 4 years of experience using Agile Methodology preferred
- PMP or Scrum Master certification preferred; experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools a plus
- Minimum 5 years of experience with Data/BI/Analytic platforms such as Databricks, Kafka,, MFT(Manage File Transfer), Sterling, Tableau, Cognos or similar data & analytic platforms
- Advanced working knowledge of data engineering, data warehousing, business intelligence, AWS preferred
- Bachelor's degree in Engineering, Computer Science or a related field preferred
- Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage
- Excellent communication (verbal and written) skills and ability to effectively collaborate with both business and technical teams
- Problem solving skills, project management skills, attention to detail, and exceptional organizational skills
- Ability to deal with ambiguity and competing objectives in a fast-paced environment
- Flexibility in scheduling which may include nights, weekends and holidays
- The starting salary is$135,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience
- What You’ll Get:
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Qualifications
- Minimum 10 years of experience leading teams in data engineering, application development or production support
- At least 5 years of experience as production support specialist
- Minimum 5 years of experience with Data/BI/Analytic platforms such as Databricks, Kafka,, MFT(Manage File Transfer), Sterling, Tableau, Cognos or similar data & analytic platforms
- Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage
- Excellent communication (verbal and written) skills and ability to effectively collaborate with both business and technical teams
- Problem solving skills, project management skills, attention to detail, and exceptional organizational skills
- Ability to deal with ambiguity and competing objectives in a fast-paced environment
- Flexibility in scheduling which may include nights, weekends and holidays
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Preferred Qualifications
- At least 4 years of experience using Agile Methodology preferred
- PMP or Scrum Master certification preferred; experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools a plus
- Advanced working knowledge of data engineering, data warehousing, business intelligence, AWS preferred
- Bachelor's degree in Engineering, Computer Science or a related field preferred
- The starting salary is$135,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience
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