Technical Product Owner - AI
Key Skills for This Role
Full Job Posting
You’ll have
5+ years of experience as a Technical Product/Platform Owner.
3+ years of experience developing, implementing and managing Digital Assistant/Chatbot platforms.
Strong understanding of Generative AI (GenAI), Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) and Natural Language Processing (NLP) technical foundations.
Familiarity and natural curiosity in latest advancements in AI, machine learning technologies and business application opportunities.
Experience in building AI-driven solutions enabling workforce efficiency: auto-summarisation, smart re-write, knowledge search, live-coaching/quality assurance.
Ability to drive AI and non-AI based solutions balancing innovation with reliability, scalability and cost efficiency.
Strong understanding of enterprise integration patterns, including secure API design, data governance, and compliance with internal architecture standards.
Experience with AWS Bedrock or similar cloud native AI platforms including integration with enterprise systems and data pipelines strongly preferred.
Experience working with DevOps and/or MLOps teams to manage deployment activities and cost optimisation of platform components preferred.
Proven ability to lead the delivery of emerging technologies in a complex, regulated corporate environment, including legal, ethics, cyber and risk management frameworks.
Vendor management (external suppliers) and cross-functional team management experience essential to the success of the role.
Excellent communicator is a must, with experience working as interface between contact centres, digital and technology teams well regarded.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
- Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close
- on the 27th of September
- Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
About Qantas
Parent group profile
Qantas Group
Australian public airline group transporting passengers and air freight worldwide through Qantas and Jetstar brands.
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