Technical Product Manager I

Role overview

Key responsibilities

• Support the Fibe TV product roadmap and translate requirements into product documentation, user journeys, use cases, and acceptance criteria.
• Collaborate across product, technology, design, digital, marketing, operations, finance, legal, regulatory, and business intelligence teams.
• Support platform modernization, digital transformation, hardware-free TV services, customer migrations, application enhancements, and content integrations.
• Help design and validate customer journeys across acquisition, activation, viewing, billing, service management, and support.
• Coordinate launch readiness, stakeholder alignment, risk assessments, operational planning, customer communications, and deployments.
• Coordinate testing, user validations, defect triage, production monitoring, and issue resolution.
• Monitor product performance through reporting, customer feedback, analytics, and dashboards; identify improvement opportunities.
• Support business cases, investment analyses, benefit tracking, financial forecasts, and funding recommendations.
• Prepare executive presentations, status updates, decision materials, risk assessments, and governance documentation.

Critical qualifications

• Bachelor’s degree in business administration, Commerce, Engineering, Computer Science, Information Technology, Marketing, Communications, or a related discipline.
• 1–3 years of experience in product management, technical project management, telecommunications, digital products, media, technology delivery, or related fields.
• Experience supporting complex cross-functional initiatives from definition through implementation and post-launch support.
• Ability to translate business and technical concepts into actionable product requirements and stakeholder communications.
• Strong analytical, problem-solving, organizational, prioritization, communication, and stakeholder-alignment skills.
• Customer focus, attention to detail, and ability to collaborate with technical and business teams.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams, and Outlook.
• Ability to work effectively with English- and French-speaking stakeholders across Canada.

Preferred qualifications

• Agile product-delivery experience, including backlog management, sprint planning, and software development lifecycles.
• Business case, cost-benefit analysis, forecasting, business intelligence, analytics, dashboarding, customer journey, or process documentation experience is an asset.
• Familiarity with JIRA, Confluence, and modern product-management tools is an asset.
• Knowledge of IPTV, streaming video, connected-TV apps, content aggregation, authentication, entitlements, billing, provisioning, or digital television services is an asset.
• Experience supporting regulatory, privacy, accessibility, or legal reviews, or working with vendors and strategic partners, is an asset.
• Bilingualism in English and French is an asset.

Work arrangement

• Hybrid arrangement; successful candidates must be based in Canada and report to a set Bell office at least three days per week.

Compensation and benefits

• The role offers a competitive salary and a benefits package; no salary amount or pay cadence is stated.