Technical Product Manager I

Role overview

Key responsibilities

• Support Fibe TV product strategy and roadmap, aligning initiatives with customers, business goals, market trends, and platform strategy.
• Translate requirements into product documents, user journeys, use cases, and acceptance criteria.
• Coordinate with cross-functional teams and external partners to deliver integrated product solutions.
• Support platform modernization, migrations, application enhancements, content integration, and service evolution.
• Design and validate customer journeys from acquisition and activation through viewing, billing, service, and support.
• Coordinate launch readiness, risk assessment, communications, and production deployment.
• Plan testing and user validation; triage defects, monitor production, and resolve issues.
• Monitor product performance and drive improvements using reporting, customer feedback, analytics, and dashboards.
• Support business cases, investment analyses, benefit tracking, financial forecasts, and funding recommendations.
• Prepare executive presentations, status updates, decision materials, and governance documents.

Critical qualifications

• Bachelor’s degree in a listed related discipline or equivalent related field.
• 1–3 years of experience in product management, technical project management, telecommunications, digital products, media, technology delivery, or related fields.
• Experience supporting complex cross-functional initiatives from definition through implementation and post-launch support.
• Ability to translate business and technical concepts into product requirements and stakeholder communications.
• Analytical, problem-solving, organizational, prioritization, and stakeholder-alignment skills.
• Excellent written, verbal, and presentation communication skills.
• Proficiency with Excel, PowerPoint, Word, Teams, and Outlook.
• Ability to work effectively with English- and French-speaking stakeholders across Canada.

Preferred qualifications

• Agile product-delivery experience, including backlog management, sprint planning, and software development lifecycles.
• Business cases, cost-benefit analysis, financial forecasts, investment recommendations, JIRA, Confluence, and product-management tools.
• Business intelligence, analytics, reporting, dashboarding, customer journeys, process flows, and service design.
• IPTV, streaming video, connected-TV applications, content aggregation, authentication, entitlements, billing, provisioning, or digital television.
• Regulatory, privacy, accessibility, or legal reviews; external vendor, supplier, or strategic partner experience.
• Bilingualism in English and French is an asset; adequate French is required for positions in Quebec.

Work arrangement

• Hybrid arrangement; employees must be based in Canada and report to a Bell office at least three days per week.
• The role is located in Mississauga, Ontario.

Employment details