Technical Product Manager, Commerce Platform & Internal Tools

At Kathy Kuo Home, we believe everyone deserves to love where they live, and that starts with the people who help us bring beautiful, livable spaces to life. Founded by RISD-trained designer and entrepreneur Kathy Kuo, we are a design-first home furnishings brand combining timeless aesthetics, thoughtful curation, and a deep commitment to service.

From our Tribeca showroom to our fully owned logistics center in High Point, NC, we are a dynamic, growing team passionate about design, craftsmanship, and creating a seamless client experience. We work with a trusted global network of artisans and makers, and we are proud to support our clients, interior designers, and trade partners in bringing layered, meaningful spaces to life.

As part of our team, you will enjoy:

Comprehensive benefits, including medical, dental, and vision plans.

PTO and mental health days to support your well-being.

An employee purchasing program to help you create your own beautiful space.

A collaborative, design-driven culture where your voice and creativity matter.

If you are passionate about design and believe in creating spaces that inspire and nurture, Kathy Kuo Home is the place to grow your career while helping others live beautifully.

Learn more: www.kathykuohome.com

Follow us: www.instagram.com/kathykuohome

Kathy Kuo Home is a retail brand that operates like a software company. We build and run our own e-commerce platform, and we build most of the tools our teams use to run the business: product information management, order management, a vendor portal, an ERP, trade and design-services programs, customer support tooling, and the integrations that connect them to our partners and marketing stack.

We are hiring a Technical Product Manager to own product definition and delivery across that portfolio. You will be the primary bridge between our business teams, our vendors, and a small, senior engineering team. You will run discovery with the people who use our tools, research what exists in the market, decide with us whether to build or buy, write the functional specifications engineers build from, and manage the roadmap and timelines so that every stakeholder knows what is coming and when.

This is a hands-on, generalist role. There is no separate design, research, analyst, or project-management function behind you. You will report to the Head of Engineering, who owns architecture and infrastructure; you own the "what," the "why," and the "when," so that engineering can focus on the "how."

Own the roadmap and timeline for each application in the portfolio: e-commerce storefront, admin and order management, PIM, vendor portal, ERP, trade program, and support tooling.

Maintain a single, cross-application view of what is in flight, what is next, and what is blocked, so that engineering capacity is allocated deliberately rather than to whoever asked last.

Identify and manage dependencies between applications (for example, an ERP data change that gates a vendor-portal feature) and sequence work accordingly.

Set realistic delivery dates with engineering, track progress against them, and communicate status, slips, and tradeoffs to stakeholders before they have to ask.

Run the recurring cadence: sprint planning, backlog grooming, release planning, and stakeholder roadmap reviews.

Prioritize competing requests from merchandising, sales, customer experience, operations, marketing, and finance into a single, defensible sequence, and be able to explain the sequence to the people who did not get their item first.

Triage inbound support and defect reports against roadmap work each week; decide what ships now, what waits, and what is not worth fixing.

Write acceptance criteria and sign off on features before release.

For each new initiative, research the market: identify candidate tools and platforms, map them against real requirements, and understand pricing, integration surface, and operational cost.

Make a clear build-vs-buy recommendation with honest tradeoffs, including what a purchased tool would impose on our data model and existing integrations.

Serve as the technical counterpart in vendor conversations: read API documentation, ask the questions that surface gaps, and scope integration work before contracts are signed.

Own the relationship with selected vendors through implementation.

Design workflows, information architecture, and screen structure for internal tools and storefront features. Wireframe-level fidelity is expected; polished visual design is not.

Apply established patterns and common sense: a merchandiser managing 30,000 SKUs, a CX agent processing a return, a vendor updating inventory, and a trade customer placing a quote each need a tool shaped for the job.

Validate designs with the people who will use them before build, and follow up after launch to confirm the tool actually improved their work.

Define and monitor storefront KPIs: conversion, checkout completion, search and navigation effectiveness, and post-purchase experience.

Identify gaps in the customer journey and specify improvements.

Partner with Marketing on launches that require platform work.

Our merchandising team needs better tools for managing product information. In this role you would: meet with the team to understand how products are created, enriched, and published today and where that process fails; research the PIM market and evaluate the leading options against those needs and against our platform's data model; recommend whether to adopt a tool or extend our own; and, if we build, write the functional specification that the engineering team implements. You would then slot the work into the portfolio roadmap alongside the ERP and vendor-portal initiatives already in flight, set and hold the timeline, own the rollout, and measure whether it worked.

If that sequence sounds like the interesting part of the job rather than the overhead, this role is for you.

PIM, ERP, OMS, CRM, or vendor/supplier-portal implementation or product ownership.

Program or technical project management experience in a small engineering organization.

E-commerce in a premium, luxury, home, or lifestyle context.

B2B or trade-program commerce.

Familiarity with payments, tax, search, and marketing-platform integrations.

Familiarity with analytics tooling and experimentation.

Prior work at a company that builds rather than buys its core commerce stack.

At Kathy Kuo Home, we are a passionate team of design lovers, creative thinkers, and empathetic problem-solvers driven to make a meaningful impact through beautiful interiors. As one of the fastest-growing brands in the home space, we offer a dynamic, fast-paced environment where entrepreneurial spirit and purpose-driven work thrive.

We are First Principles Thinkers: We deconstruct complex problems into their fundamental components. By challenging assumptions and developing a profound understanding of underlying principles, we find innovative and creative solutions.

We are Deeply Curious and Seek to Understand: We are deeply curious and seek to understand without an emotional attachment to a particular outcome. Curiosity requires empathy and self-awareness, which are our two guiding principles.

We are Humble and Hungry: We are scrappy and intentional with our resources, ensuring efficiency and effectiveness while maintaining integrity.

Respectful and Kind: We treat our suppliers, customers, and each other with the same level of respect and kindness.

Self-Awareness: We place a premium on self-reflection and owning "my part" of every interaction. We embrace vulnerability and candor as catalysts for personal and collective growth, fostering an open culture of sharing and learning.

We Embrace Feedback: We practice giving and receiving feedback frequently and empathetically, fostering an environment of continuous improvement and deep trust between colleagues and brand partners.

Attention to Detail in Design and Service: The details matter in our pursuit of excellence. We rigorously audit all aspects of our design and service outputs.

Keeping Calm and Grace Under Fire: When faced with challenges, we remain self-aware, empathetic, and curious.