Technical Operations Engineer

Executing and monitoring data migrations across multiple products and countries and taking ownership of outcomes end-to-end using existing UI tooling

Triaging migration issues effectively, resolving what you can independently and escalating with clear context when needed

Performing root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Running post-incident reviews and applying lessons learned to prevent recurrence

Defining and maintaining triage frameworks, severity classification, prioritisation criteria, and escalation paths

Driving process improvements and feeding structured, prioritised requirements back to the Migration Platform team

Improving observability (logs, dashboards, alerts) across the migration pipeline to support faster diagnosis and resolution

Managing data integrity checks and validating successful data transfers

Owning operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions. Adapting plans quickly when circumstances change mid-migration

Maintaining and improving migration operational documentation, playbooks, and best practices

Ensuring migrations meet defined SLAs and quality benchmarks, contributing to the definition of those standards

Act as the migration function’s primary liaison with Onboarding and Support teams, proactively driving communication, not waiting to be asked

Proactively flag migration risks, blockers, and timeline impacts to Onboarding teams, managing expectations and negotiating timelines when needed

Reactively partner with Support team to investigate and resolve post-migration issues, ensuring timely customer outcomes

Build strong working relationships with customer-facing teams to understand the school’s perspective, feeding that insight back into how migrations are prioritised and executed

Run or contribute to regular cross-team syncs with Onboarding and Support teams to maintain alignment and surface issues early, asking the right questions to uncover root causes rather than just symptoms

Provide structured, prioritised operational feedback to the Migration Platform team, acting as the voice of operations in platform decisions

Communicate migration status, risks, and decisions clearly to both technical and non-technical stakeholders, translating complex migration issues into understandable updates tailored to the audience

Participate in tech talks and team-based learning, sharing knowledge and best practices

Set the bar for operational quality, reviewing others’ work and defining what ‘good’ looks like for migration operations

Mentor and guide less experienced team members in migration best practices, triage, and escalation, delivering well-structured constructive feedback that balances recognition of strengths with actionable suggestions for development

Shape team processes and operational standards, driving continuous improvement

Actively seek feedback from peers, stakeholders, and the teams you work with to continuously improve both your wn performance and operational processes

Experience in SaaS environments.

Exposure to education technology, school MIS systems, or data migrations between competing platforms

Experience working with large datasets

Understanding of SLAs, operational metrics, and service reliability concepts

Experience in high-volume or time-pressured operational environments