Technical Operations Engineer

About Stripe

Responsibilities

• Become a domain expert in Connect and Risk and Compliance areas of Connect.
• Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes.
• Organize and direct complex technical changes as part of product releases and merchant onboarding and migrations.
• Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe.
• Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether.
• Conduct data analysis to understand the impact of risk and compliance interventions on the users and surface future product opportunities.

Minimum requirements

• Must have a Bachelor's degree or foreign equivalent in Computer Science, Information systems, Engineering, or a related field, plus 2 years of experience in Technical or technical user-facing roles.
• Must also have 2 years of experience in each of the following:
• Developer tools including git;
• Scripting and automation skills including Ruby and Python;
• Writing tooling and automation, including testing and idempotency;
• Observability tooling including metrics (Prometheus, Datadog), logging (LogScale), and distributed tracing (Honeycomb);
• Incident response, on-call rotations, runbooks, and postmortem processes; and
• Using SQL and relational databases including PostgreSQL or MySQL for operational tasks.
• Salary: $137,000.00 - $205,600.00 /yr.
• This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
• 40 hrs/week
• 100% Telecommuting permitted.
• Multiple Positions Available.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA75