Technical Operations Engineer

Role overview

Key responsibilities

• Provide primary technical support for trading systems by proactively monitoring, investigating, and resolving production issues.
• Coordinate with internal stakeholders and external vendors, exchanges, and brokers on connectivity, integrations, and system changes.
• Automate daily tasks and extend monitoring and observability tools to investigate issues and identify improvements.
• Collaborate with technical teams to optimize system performance and manage change control.
• Own end-to-end incident management, ensure effective response, and lead post-incident reviews and preventative actions.
• Create documentation and runbooks, and automate actions to mitigate future incidents.

Requirements

• 3+ years of experience supporting trading systems.
• Comprehensive working knowledge of Unix/Linux and exposure to Bash scripting.
• Foundational understanding of trading concepts and workflows, including orders, executions, allocations, FIX messages, and market data.
• Strong problem-solving ability and interest in troubleshooting technical issues.
• Effective communication skills and ability to manage priorities under pressure.
• Demonstrated Python and Bash skills for task automation.
• Working knowledge of FIX protocol and exchange connectivity.
• Basic networking familiarity, including TCP/IP, multicast, DNS, and network troubleshooting tools.
• SQL proficiency, including query construction and experience making database changes.
• Knowledge of common monitoring tools, metric collection, and log scanners.