workday
Technical Lead
Nando's
Putney, GBR
Full-time
Lead
Onsite
Discovered 1 weeks ago
ansiblegolangpowershellterraformtypescript
Key Skills for This Role
ansiblegolangpowershellterraformtypescript
Full Job Posting
RESPONSIBILITIES
- Running the team and delivery
- Own how the team runs, including stand-ups, planning and backlog management. • Represent the team at the weekly delivery forum. • Balance live-service support against project delivery, keeping restaurants trading while continuing to move the roadmap forward. • Spot blockers and delivery risks early, making the calls needed to keep the team moving.
- Technical direction and architecture
- Own the architecture and technical direction of our products and restaurant technology estate. • Understand how our services and platforms connect with NCR, Stripe and the Kitchen Management System. • Shape the team's move into IoT and drive automation that reduces manual and on-site work. • Bring considered recommendations on new tools and approaches, moving the team's engineering forward without chasing novelty for its own sake.
- Quality, resilience and security
- Own the bar for engineering quality, reliability and security across everything the team ships. • Champion safe change. A poor release can stop restaurants trading, so staged rollouts, rollback plans and effective change control are essential. • Lead incident response and run blameless post-mortems, turning incidents into learning and lasting improvements. • There is no formal on-call rota, but you may occasionally need to respond when significant incidents occur. • Champion monitoring and observability that help identify problems before they affect restaurant trade. • Build security in by design, including the security considerations associated with card payments and restaurant technology. • Maintain strong standards across testing, automation and code quality.
- Leading and developing the team
- Line-manage engineers and technicians through regular one-to-ones, clear feedback and development plans. • Support clear growth paths for both software and ePOS engineering disciplines. • Coach and mentor people at every level, with particular care for junior team members building their foundations. • Build a culture that is kind, accountable and safe to be honest in. • Play a leading role in hiring and in building a strong and diverse team over time.
- Working across the business
- Bring engineering into product conversations early, including feasibility discussions, estimates and technical discovery. • Work closely with Operations, Service Desk, Food Safety and Finance, explaining technical choices and trade-offs clearly. • Surface risks and dependencies early, particularly across the seams with the Kitchen Management System team. • Work with key vendors such as NCR and Stripe, helping hold them to their commitments alongside Product and Delivery. • Contribute to the wider engineering community at Nando's, sharing knowledge, patterns and approaches that raise the bar for everyone.
- SKILLS AND EXPERIENCE
- We're looking for someone who has:
- Strong technical breadth across cloud services, Windows machine management and application code, with enough depth to review work and make sound technical decisions. • Experience with TypeScript or Golang. • Experience with infrastructure and automation as code, using technologies such as Terraform, Ansible and PowerShell. • A strong, demonstrable track record of mentoring and coaching, with real examples of people you've helped grow. • Experience owning how a team plans and delivers while balancing live-service support alongside roadmap work. • A strong understanding of engineering quality and resilience, including testing, observability, change control and learning from incidents. • A practical secure-by-design mindset. • Strong communication skills and the ability to explain technical decisions clearly to both technical and non-technical colleagues.
- You might also have:
- Formal line-management experience. This is helpful, but not essential if you have a strong track record of mentoring and coaching and are ready to step into formal leadership. • Experience with retail or hospitality POS systems such as NCR Aloha - a strong advantage. • Experience supporting an estate of hundreds of sites with limited on-site technical capability. • Experience with payment terminals or payment integrations. • Experience with IoT, connected devices or sensor data.
- YOU ARE
- Kind, empathetic and genuinely energised by growing people. • Calm and clear-headed about trade-offs, particularly when a live issue is affecting restaurant trade. • A strong communicator who can make technical decisions clear and understandable. • Passionate about the restaurant side of the Nandoca experience. • Comfortable balancing technical quality, restaurant impact and team capacity.
- EVERYONE IS WELCOME
- At Nando's, we know our best work comes from teams that reflect the full range of people we serve.
- Inspired by our Southern African heritage, we're committed to building an inclusive environment where everyone can bring their whole self to work, regardless of background, identity or life experience.
- If you're excited about this role but don't meet every single point above, please apply anyway.
- We care far more about your values, your curiosity and how you lead people than whether your CV ticks every box. Skills can be grown; the right mindset is what we're really looking for.
- We'll consider any reasonable adjustments to support you through the recruitment process - just let us know what you need.
- #LI-DNI
- Own how the team runs, including stand-ups, planning and backlog management.
- Represent the team at the weekly delivery forum.
- Balance live-service support against project delivery, keeping restaurants trading while continuing to move the roadmap forward.
- Spot blockers and delivery risks early, making the calls needed to keep the team moving.
- Own the architecture and technical direction of our products and restaurant technology estate.
- Understand how our services and platforms connect with NCR, Stripe and the Kitchen Management System.
- Shape the team's move into IoT and drive automation that reduces manual and on-site work.
- Bring considered recommendations on new tools and approaches, moving the team's engineering forward without chasing novelty for its own sake.
- Own the bar for engineering quality, reliability and security across everything the team ships.
- Champion safe change. A poor release can stop restaurants trading, so staged rollouts, rollback plans and effective change control are essential.
- Lead incident response and run blameless post-mortems, turning incidents into learning and lasting improvements.
- There is no formal on-call rota, but you may occasionally need to respond when significant incidents occur.
- Champion monitoring and observability that help identify problems before they affect restaurant trade.
- Build security in by design, including the security considerations associated with card payments and restaurant technology.
- Maintain strong standards across testing, automation and code quality.
- Line-manage engineers and technicians through regular one-to-ones, clear feedback and development plans.
- Support clear growth paths for both software and ePOS engineering disciplines.
- Coach and mentor people at every level, with particular care for junior team members building their foundations.
- Build a culture that is kind, accountable and safe to be honest in.
- Play a leading role in hiring and in building a strong and diverse team over time.
- Bring engineering into product conversations early, including feasibility discussions, estimates and technical discovery.
- Work closely with Operations, Service Desk, Food Safety and Finance, explaining technical choices and trade-offs clearly.
- Surface risks and dependencies early, particularly across the seams with the Kitchen Management System team.
- Work with key vendors such as NCR and Stripe, helping hold them to their commitments alongside Product and Delivery.
- Contribute to the wider engineering community at Nando's, sharing knowledge, patterns and approaches that raise the bar for everyone.
Qualifications
- Strong technical breadth across cloud services, Windows machine management and application code, with enough depth to review work and make sound technical decisions.
- Experience with TypeScript or Golang.
- Experience with infrastructure and automation as code, using technologies such as Terraform, Ansible and PowerShell.
- A strong, demonstrable track record of mentoring and coaching, with real examples of people you've helped grow.
- Experience owning how a team plans and delivers while balancing live-service support alongside roadmap work.
- A strong understanding of engineering quality and resilience, including testing, observability, change control and learning from incidents.
- A practical secure-by-design mindset.
- Strong communication skills and the ability to explain technical decisions clearly to both technical and non-technical colleagues.
- Experience with retail or hospitality POS systems such as NCR Aloha - a strong advantage.
- Experience supporting an estate of hundreds of sites with limited on-site technical capability.
- Experience with payment terminals or payment integrations.
- Experience with IoT, connected devices or sensor data.
- YOU ARE
- Kind, empathetic and genuinely energised by growing people.
- Calm and clear-headed about trade-offs, particularly when a live issue is affecting restaurant trade.
- A strong communicator who can make technical decisions clear and understandable.
- Passionate about the restaurant side of the Nandoca experience.
- Comfortable balancing technical quality, restaurant impact and team capacity.
- EVERYONE IS WELCOME
- At Nando's, we know our best work comes from teams that reflect the full range of people we serve.
- Inspired by our Southern African heritage, we're committed to building an inclusive environment where everyone can bring their whole self to work, regardless of background, identity or life experience.
- If you're excited about this role but don't meet every single point above, please apply anyway.
- We care far more about your values, your curiosity and how you lead people than whether your CV ticks every box. Skills can be grown; the right mindset is what we're really looking for.
- We'll consider any reasonable adjustments to support you through the recruitment process - just let us know what you need.
Preferred Qualifications
- Formal line-management experience. This is helpful, but not essential if you have a strong track record of mentoring and coaching and are ready to step into formal leadership.
About Nando's
Restaurants15000 employeesFounded 1987
Multinational fast-casual restaurant chain specializing in flame-grilled chicken.
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