Technical Lead-Cloud & Infra Engg

Key Responsibilities

• 7+ years of hands-on experience with Atlassian tools.Experience supporting enterprise scale Jira and Confluence environments.Strong understanding of Agile, ITSM, and delivery processes.Experience working with global, distributed teams Skills Required – Activities: o Administer and support Jira, Confluence, and Jira Service Management platforms o Design and maintain workflows, schemes, permissions, and configurations o Implement and maintain automation to reduce manual effort o Support incident, request, agile, and portfolio use cases o Build and maintain dashboards and reports for operational and management needs o Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools) o Ensure platform governance, documentation, and best practices o Provide L2/L3 support and collaborate with vendors and internal teams o Support Tech Operating Model, enabling transitions, migrations and support audit activities Key deliverables: o Configured and optimized Jira and Confluence environments o Well documented workflows, templates, and standards o Automated rules and reduced manual operations o Dashboards and reports supporting decision‐making o Knowledge base and operational runbooks NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English Technical Skills ITSM / service desk processes (incident, request, change, problem) Agile delivery practices (Scrum / Kanban) support Process mapping & workflow design (business → tooling translation) Jira (Company-managed & Team-managed projects) Confluence (Spaces, templates, permissions) Jira Service Management Workflow configuration & permissions Automation for Jira Dashboards, filters & JQL Integrations (REST APIs, webhooks, third-party apps) Marketplace app administration