Technical Lead - Application Support

Act as the technical lead for complex production issues and escalations

Lead troubleshooting activities for critical incidents and major outages

Coordinate root cause analysis with Engineering, QA, Architecture and DevOps teams

Promote operational stability, risk mitigation, and service reliability

Collaborate with Project Managers, Business Analysts, Solution Architects and other project stakeholders

Provide technical leadership to a team of developers, coordinating day-to-day activities and assigning Jira tickets and tasks.

Perform complex troubleshooting on the most critical and non-standard issues (e.g., performance incidents, service degradations), leveraging monitoring and observability tools (dashboards, alerts, logs, metrics, traces) to quickly identify and resolve root causes.

Availability for 24/7 support to manage and prevent system downtime.

Participate in agile ceremonies and contribute to continuous improvement processes.

• Leading Complexity • Leading People • Leading the Business • Leading Self

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is €41.800 – €52.155. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

In addition to base salary, employees may be eligible for an annual performance-based bonus with a set target (10% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission.

Other Benefits Offered:

Paid time off

Health insurance, life insurance, and disability insurance

Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

Variety of well-being programs​

Retirement benefits including Supplementary Pension

Additional benefits available depending on the seniority of the role

Mobility Benefits

Meal Vouchers

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.