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Technical Implementation Manager II (Bilingual Spanish/English Required)
Flywire
Chicago, USA
Full-time
Manager · 4+ years experience
Hybrid
Discovered 2 weeks ago
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Key Skills for This Role
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Full Job Posting
Key Responsibilities
- As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.
- Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
- Serve as the SME leading multiple client implementation projects ensuring they have successful execution
- Run workshops and client syncs as they progress through the different implementation stages
- Provide post-implementation/Hyper-care support
- Ensure a smooth customer experience by matching the products and Integrations to client needs
- Develop & maintain product documentation with Product teams, providing internal knowledge transfer
- Drive continuous improvement in implementation methodology, tools, and processes across the team
- Contribute to the product vision by relaying client feedback and pain points to Product teams
- Troubleshoot and resolve Integration issues by providing technical support for clients
- Play a role in fostering an ever improving culture and customer experience continuously
- Here’s What We’re Looking For
- Required:
- Preferable:
- Technologies We Use
- Submit today and get started!
- We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
- Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
- The US base salary range for this full-time position is $91,770 - $100,000, plus equity and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
- #LI-Hybrid
- Are you ready to trade your job for a journey? Become a FlyMate!
- Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
- What more do we need to truly be unstoppable? Perhaps, that is you!
Qualifications
- Fluent in English and Spanish (French-speaking is a bonus)
- 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
- Knowledge of system integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills, both written and oral
- Experience of implementing and configuring software (payment software preferred)
- Familiarity with using APIs or JavaScript libraries
- Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
- Experience with Fintech, Technology or Consulting companies
- Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
- Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.
- Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite
About Flywire
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