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Technical Field Support-Automatic Door Systems
Creative Door Services
Lewisville, USA
Full-time
Mid
Onsite
Discovered Today
Full Job Posting
Qualifications
- Experience in power conversion, motion control, microcontrollers, transformers, circuit simulation, and analog/digital design.
- Strong knowledge of circuit theory, building wiring, and electro-mechanical systems.
- Familiarity with regulatory requirements UL, ANSI and AAADM standards.
- Skills in customer service, process improvement, decision making, and help desk experience.
- Positive, customer-focused attitude.
- Travel
- Travel on occasions determined by project activity and field product support.
- This travel would include international travel to Horton mfg. plant in MX.
- Travel 10%
- Work Environment
- Primarily office-based with exposure to manufacturing and testing environments.
- Use of standard office equipment and specialized diagnostic tools.
- Fast-paced, collaborative, and technically focused environment.
- Physical Requirement
- Ability to sit or stand for extended periods.
- Manual dexterity to operate tools, computers, and testing equipment.
- Occasional lifting of up to 25 pounds.
- Visual acuity to read schematics, diagrams, and computer screens.
- As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Key Responsibilities
- Respond to customer inquiries and document technical issues.
- Is the next level of escalation in Tech Support
- Troubleshoots basic electrical and mechanical problems using wiring diagrams and schematics; recommend corrective measures.
- Respond to specific customer requests for a solution for their needs by recommending the proper product(s).
- Interact with customers to process information, resolve inquiries, and provide technical advice.
- Maintain accurate records of customer interactions and technical support cases.
- Improve customer service quality by studying and redesigning processes.
- Participate in installations and product evaluations.
- Provide feedback for product improvements and new product specifications based on information gathered from customers.
- Understands the regulatory standards in UL, ANSI and AAADM that affect our products
- Support senior technicians in evaluating first production units to learn about the product and potentially make recommendations for improvement.
- Conduct software testing to validate the functionality of the software and to gain knowledge of how it works.
- Abilities
- Eagerness to learn and develop professionally
- Ability to recognize sales opportunities while maintaining a high level of technical support and customer service.
- Good communication and teamwork skills
- Ability to ask clarifying questions and seek guidance when needed
- Strong work ethic and attention to completing tasks accurately
- Commitment to quality and continuous improvement
About Creative Door Services
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