greenhouse
Technical Escalation & Incident Response Engineer
Wiz, Inc.
Remote, USA
Mid · 5+ years experience
Remote
Discovered 4 days ago
Communication
Role Overview
As a Technical Escalation & Incident Response Engineer, you will own complex technical escalations and drive Product Incident Response.
Serving as the primary technical bridge between customer-facing, Product and R&D teams, you will identify systemic risks early and keep regulated and commercial environments in sync.
You will also partner with the Business & Systems Resilience team during incidents affecting federal agencies, providing the technical context needed for impact assessments, agency communications, incident reporting, and corrective actions..
Key Skills for This Role
Communication
Full Job Posting
Minimum qualifications
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role.
- Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data.
- Experience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows.
- Strong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution.
- Strong written and verbal communication skills, with the ability to explain technical findings to different audiences.
Preferred qualifications
- Experience with cloud security products or cybersecurity.
- Familiarity with incident management, including severity assessment, blast-radius analysis, mitigation, recovery validation, and post-incident reviews.
- Experience building AI-based tools for technical investigation, triage, routing, summarization, or trend detection.
- Experience with FedRAMP, DoD IL4, or another regulated government environment, including authorization boundaries, continuous monitoring, and controlled data handling.
- About the job
- As a Technical Escalation & Incident Response Engineer, you will own complex technical escalations and drive Product Incident Response. Serving as the primary technical bridge between customer-facing, Product and R&D teams, you will identify systemic risks early and keep regulated and commercial environments in sync. You will also partner with the Business & Systems Resilience team during incidents affecting federal agencies, providing the technical context needed for impact assessments, agency communications, incident reporting, and corrective actions..
Responsibilities
- Triage and own complex escalations from intake through resolution, including technical investigation, impact assessment, routing, documentation, stakeholder communication, and follow-up.
- Identify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide Product Incident Response with clear evidence and recommended next steps.
- Where eligible, partner with the Business & Systems Resilience team during incidents affecting federal agencies, supporting agency notifications, technical updates, root cause analyses, lessons learned, and corrective actions through closure.
- Help keep the commercial and FedRAMP/IL4 environments aligned, tracking features, fixes, configurations, and processes while meeting compliance and data-separation requirements.
- Own the documentation, troubleshooting guidance, and run books that come out of your work, and improve escalation processes, severity criteria, field enablement, and operational metrics.
- Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.
- Build monitoring and scheduled checks that surface degradation and silent failures before customers report them.
- Run back-office operations, including tenant provisioning, licensing and entitlements, access changes, and configuration updates, safely and with a full audit trail.
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
- Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
- By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
About Wiz, Inc.
CybersecurityFounded 2020
Cloud security platform providing unified threat detection and risk assessment across multi-cloud environments. Acquired by Google Cloud in 2026 for $23 billion.
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