Technical Delivery Manager

Role Summary

Responsibilities

• Support the AGM across all customer needs as a Subject Matter Expert for the Delivery organization. Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery.
• Coordinate closely with Organization infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements.
• Implement and manage systematic delivery status reporting to the customer and organization, tailored to the audience's needs.
• Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization.
• Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within organization, up to the COO if necessary.
• Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities

Skills required

• Program Management: Strong Program Director with extremely well-developed and demonstrated program management skills and the ability to navigate both strategic and tactical aspects of delivery management.
• Financial Acumen: A strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client values while optimizing costs.
• Matrixed Environments: An expert collaborator working within deeply matrixed environments across large teams.
• Relationship Management: Strong interpersonal and relationship-building capabilities with both external clients and internal facing teams.
• Background and Knowledge: In-depth understanding of the Healthcare/Medicaid business, clients, and solutions

Requirements

• Program Management: Strong Program Director with extremely well-developed and demonstrated program management skills and the ability to navigate both strategic and tactical aspects of delivery management.
• Financial Acumen: A strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client values while optimizing costs.
• Matrixed Environments: An expert collaborator working within deeply matrixed environments across large teams.
• Relationship Management: Strong interpersonal and relationship-building capabilities with both external clients and internal facing teams.
• Background and Knowledge: In-depth understanding of the Healthcare/Medicaid business, clients, and solutions