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successfactors

Technical Customer Success Manager

Munich Re
New York City, USA
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Lead the development and continuous enhancement of the US customer success strategy, ensuring alignment with business goals and client expectations. Own end-to-end client onboarding, including discovery workshops, requirements capture, solution design, platform configuration, UAT coordination, go-live readiness, and post-launch stabilization. Establish and maintain proactive mechanisms for monitoring customer satisfaction, identifying trends, and implementing data-driven improvements. Independently manage and deliver complex implementation projects, from PoC workshops through full deployment, ensuring superior client experience and timely execution across multiple stakeholders. Identify and pursue strategic business opportunities with existing clients, acting as a key relationship manager across internal and external stakeholders (Insurers, MGAs, Munich Re Group Companies). Lead initiatives to digitize underwriting workflows by translating business rules, pricing logic, and operational requirements into scalable platform configurations and implementation plans. Collaborate with Business Development (BD) Managers to co-develop tailored client value propositions, taking ownership of sales pitch preparation and delivery, and driving client engagement strategies. Serve as a strategic advisor to clients during implementation and operational phases, proactively identifying opportunities to scale business volume and improve platform utilization. Monitor and analyze the effectiveness of sales strategies, providing actionable insights and recommendations to BD Managers based on implementation outcomes and client feedback. Demonstrate deep understanding of platform capabilities, bridging business and technology perspectives to influence platform development and innovation. Actively lead cross-functional collaboration with client teams (e.g., Underwriting, Actuarial, Contract Writers), supporting BD strategy execution and contributing to the success of the Americas Team. Facilitate knowledge exchange with innovation and product development teams across the Munich Re ecosystem to bring forward relevant solutions. Champion client-centric feature development, acting as the voice of US customers within the broader Realytix Customer Success Team and influencing product roadmap decisions. Work directly with engineering and client IT teams on technical topics such as API requirements, data mapping, configuration logic, defect triage, release readiness, and production issue resolution.

Qualifications

  • Successful candidates will possess the following skills/capabilities: Understanding of underwriting principles in Non-Life (treaty or facultative) to understand product concepts for Digital & Automated Underwriting 5+ years of relevant experience in Underwriting, Software Development, Project Management skills within the insurance, InsurTech or a similar technical delivery role. Working knowledge and solid understanding of different insurance or reinsurance pricing approaches and components. Prior experience in software development, QA, solutions architecture, implementation engineering, or a similar technical delivery role. Experience translating business requirements into technical specifications and platform configurations Experience working with APIs, data mapping, integration requirements, and testing Ability to troubleshoot complex implementation issues with engineering and client IT teams Experience with SaaS platforms, workflow systems, or rules/pricing engines Self-starter with a strong bias for action and ability to manage competing priorities Excellent networking, communication, influencing without authority and stakeholder management skills Customer-service and relationship-oriented. Familiarity and interest with the technology space and IT platforms Bachelor’s Degree or equivalent work experience preferred Willingness to work with teams distributed across different time zones and continents Willingness to travel around 10% The Company is open to considering candidates in New York City, NY. The salary range posted below applies to the Company’s NYC location. The base salary range anticipated for this position is $115,600- $169,500 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). The salary estimate displayed represents the typical salary range for candidates hired in this position in New York. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: Two options for your health insurance plan (PPO or High Deductible). Prescription drug coverage (included in your health insurance plan). Vision and dental insurance plans. Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary. Short and Long Term Disability coverage. Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children). Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity). In addition to the above insurance offerings, our employees also enjoy: A robust 401k plan with up to a 5% employer match A retirement savings plan that is 100% company funded. Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries. Eligibility to receive a yearly bonus as a Munich Re employee. A variety of health and wellness programs provided at no cost. Paid time off for eligible family care needs. Tuition assistance and educational achievement bonuses. A corporate matching gifts program that further enhances your charitable donation. Paid time off to volunteer in your community. At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-MB1

Preferred Qualifications

  • Successful candidates will possess the following skills/capabilities: Understanding of underwriting principles in Non-Life (treaty or facultative) to understand product concepts for Digital & Automated Underwriting 5+ years of relevant experience in Underwriting, Software Development, Project Management skills within the insurance, InsurTech or a similar technical delivery role. Working knowledge and solid understanding of different insurance or reinsurance pricing approaches and components. Prior experience in software development, QA, solutions architecture, implementation engineering, or a similar technical delivery role. Experience translating business requirements into technical specifications and platform configurations Experience working with APIs, data mapping, integration requirements, and testing Ability to troubleshoot complex implementation issues with engineering and client IT teams Experience with SaaS platforms, workflow systems, or rules/pricing engines Self-starter with a strong bias for action and ability to manage competing priorities Excellent networking, communication, influencing without authority and stakeholder management skills Customer-service and relationship-oriented. Familiarity and interest with the technology space and IT platforms Bachelor’s Degree or equivalent work experience preferred Willingness to work with teams distributed across different time zones and continents Willingness to travel around 10% The Company is open to considering candidates in New York City, NY. The salary range posted below applies to the Company’s NYC location. The base salary range anticipated for this position is $115,600- $169,500 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). The salary estimate displayed represents the typical salary range for candidates hired in this position in New York. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: Two options for your health insurance plan (PPO or High Deductible). Prescription drug coverage (included in your health insurance plan). Vision and dental insurance plans. Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary. Short and Long Term Disability coverage. Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children). Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity). In addition to the above insurance offerings, our employees also enjoy: A robust 401k plan with up to a 5% employer match A retirement savings plan that is 100% company funded. Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries. Eligibility to receive a yearly bonus as a Munich Re employee. A variety of health and wellness programs provided at no cost. Paid time off for eligible family care needs. Tuition assistance and educational achievement bonuses. A corporate matching gifts program that further enhances your charitable donation. Paid time off to volunteer in your community. At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-MB1

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