Technical Customer Success Manager, Europe

We currently have two Technical CSMs in Canada and one in Europe (Estonia), and we're hiring another based in Europe. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they're building, where they're going, and how Modash can help them get there.

You'll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it.

You'll:

Build clear success plans with goals, priorities and next steps

Run regular customer calls and proactively keep things moving

Understand what customers are building and help them use the right data and endpoints

Troubleshoot technical issues and own getting them resolved

Spot risks early and create a plan

Find new ways Modash can help customers grow

Own expansion end-to-end, from spotting the opportunity to closing the upgrade

Own renewals and keep your accounts organised and up to date

Once a customer buys Modash, you'll become one of their closest partners here.

Run a strong Sales → CS handover

Understand what they're building and what success looks like

Create a clear integration plan with milestones and owners

Help them make the right technical decisions and remove blockers

Help them get to first value quickly

Leave every interaction with clear next steps, owners and dates

You'll be the voice of your customers internally.

You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into useful customer resources.

Even when other teams are involved, you own driving the customer outcome forward.

Vitally → Customer Success CRM

Notion → internal knowledge

Intercom → customer communication and support

Stripe → subscriptions and invoices

FullStory → debugging and customer behaviour

Calendly → scheduling

Experience with creator data or creator marketing

Experience owning renewals and expansion

Some coding or data experience, such as reading code, writing small scripts or SQL

Founded in 2018 by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

2,700+ companies like Stanley 1913, Sennheiser, and NordVPN already use Modash to manage and scale their influencer marketing work. And we're just getting started. Over the coming decade, brand investment in creators will continue to boom, and Modash will be at the centre of it all.

Modash is here to stay. We have 8-figures in ARR across two products, a $12M series A investment , and we are default alive. We are building a company that will still be here in 20 years; not rushing towards an exit.

We’re almost 100 people distributed across 20+ countries, operating with a fast, async-first culture. If you join Modash, you’ll be surrounded by people who truly want to be the greatest at their craft. People who make you better. Interesting people too, who have done everything from building solar cars, to hanging out with Metallica and Bon Jovi.

Come join us. Be great, do great things, create great memories, all while making a great impact. Do it.