Technical Customer Success Manager
Role Overview
Technical Customer Success Managers own the post-sale technical relationship with our customers.
You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention).
You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.
Key Skills for This Role
Full Job Posting
Nice to Have:
- Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
- Experience with large-scale data platforms or complex enterprise software implementations
- Observability tooling such as Prometheus and Grafana
- Infrastructure as code (Terraform, Helm)
- Scripting in Python or Bash
- Cloud or Kubernetes certifications (AWS, CKA)
- SFDC, Metabase, Qlik
- Familiarity with MEDDIC or similar sales methodologies
- Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.
About Redpanda
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