Technical Customer Success & Implementation Manager
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About the Role
Job Title: Technical Customer Success & Implementation Manager Company: Malaz 360 Location: Doha, Qatar (On-site/Field Deployment) Job Type: Full-Time About Malaz 360 Malaz 360 is a Qatar-focused B2B2C SaaS real estate, accommodation, and property financing enablement platform.
Key Skills for This Role
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Overview
**Job Title:** Technical Customer Success & Implementation Manager
**Job Type:** Full-Time
***About Malaz 360***
Malaz 360 is a Qatar-focused B2B2C SaaS real estate, accommodation, and property financing enablement platform.
We are modernizing the market by connecting developers, hotel operators, brokers, tenants, and financing partners into a single, real-time ecosystem.
We are actively expanding our ecosystem by deploying a proprietary **physical access control and security module** that is natively integrated into the Malaz 360 platform.
This bridges digital property management directly with physical building security.
We are a fast-moving, seed-stage startup looking for a driven operator to lead the frontline deployment and technical success of our platform.
***The Role***
We are looking for a **Technical Customer Success & Implementation Manager** who can comfortably bridge the gap between our enterprise clients, our physical hardware deployments, and our software development team.
This is a hybrid operational and technical role.
You will not only own the post-sale lifecycle—deploying the Malaz 360 software and coordinating physical access control installations at client sites—but you will also serve as the critical translator between user feedback and our development sprints.
***Key Responsibilities***
Implementation & Deployment
- Lead the end-to-end onboarding of enterprise clients (e.g., property developers, facility managers) onto the Malaz 360 platform.
- Coordinate the physical rollout, hardware installation, and system integration of Malaz 360's access control module at various properties across Qatar.
- Train facility managers, security guards, and corporate users to transition smoothly from legacy operational systems (like Excel) to our integrated ecosystem.
Technical Product Coordination
- Act as the technical liaison between our enterprise clients and our internal software development team.
- Translate customer feedback, feature requests, and system errors into clear, actionable technical requirements for developers.
- Coordinate and communicate software sprint updates, ensuring clients are prepared for new feature releases or system maintenance.
- Triage technical bugs on-site and escalate them accurately through our internal tracking systems.
Customer Success & Account Growth
- Maintain strong, proactive relationships with key stakeholders at major Qatari property firms.
- Monitor client usage and health metrics to ensure high adoption rates of both the software dashboards and the physical security modules.
- Identify opportunities to upsell additional building deployments and premium SaaS features to existing accounts.
- ***What You Bring to the Team***
- **Experience:** 3+ years in Technical Customer Success, SaaS Implementation, or IT Project Management.
- **Technical Acumen:** Must have the ability to understand system workflows, APIs, and integrations. You must be able to communicate effectively with software engineers regarding system logic and technical requirements.
- **Mobility:** Must possess a valid driving license, as this role requires continuous on-site presence and travel between various client buildings and properties across Qatar.
- **Operational Grit:** You are not afraid to leave the desk, go to a building site, test a hardware scanner, and ensure a physical access control deployment is working flawlessly.
- **Language Skills:** Fully bilingual in **Arabic and English** (Mandatory). You must be able to write technical bug reports in English and train local security personnel in Arabic.
- **Industry Knowledge:** Previous experience in PropTech, real estate, smart building technology, or physical access control systems is a massive plus.
- ***Why Join Us?***
- Be part of a high-growth startup reshaping the real estate technology landscape in Qatar.
- Work on a product that solves immediate, critical pain points for top-tier enterprise clients.
- Direct impact: Your frontline feedback will directly shape our product roadmap and development sprints.
- **To Apply:** Please submit your resume along with a brief note detailing a time you successfully managed a complex technical deployment or software onboarding process.
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