Technical Consultant

Overview

Job Responsibilities & Duties

• To be successful in this role you will require a combination of high technical expertise, troubleshooting skills and client management skills to conduct on-site and off-site consulting, product implementation and technical problem-solving.
• In this position you will work directly with engineers: our own staff, our partners, and our customers.
• Product and technical knowledge:
• Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
• Constantly learn new things and maintain an overview of modern technologies.
• Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general features/functionality of our product.
• Capable of building and/or leading the development of custom deployments based on and beyond client s requirements.
• Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client s business cases, requirements, and issues.
• Presentation and organizational skills:
• Engage clients in the product architecture, configuration, and use of the Denodo Platform.
• Know when and where to escalate within the Denodo technical organization and make effective use of those resources.
• Promote knowledge and best practices while managing deliverables and client expectations.
• Customer engagement:
• Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
• Provide technical consulting and support.
• Develop white papers, presentations, training materials, or documentation on related topics.

Information Security Responsibilities

• Knows and understands the Security Policy and procedures that apply to their work.
• Ensures that their actions do not result in any security breaches.
• Informs the owner of the asset of any security incident, real or suspected, that it detects.
• Is aware of and committed to the Acceptable Use Policy.