Technical Consultant

Job Description

Purpose

Key Missions

• Act as first point of contact for Customer for all of their Technical queries, requirements, change request, Projects, and New Initiatives.
• Work collaboratively with customers, Business, Product line, Schemes, Operations team and various stakeholders within and outside the organization.
• Ensure delivery of company’s payment solutions, Products and personalization services in an efficient and timely manner.
• Demonstrate Strong domain expertise in the area of EMV Card Issuance and Payment Schemes (VISA/MasterCard/UPI etc.) standards.
• Provide consultancy on payment scheme rules, regulatory mandates, and market practices, supporting implementations across Domestic Schemes (Jaywan, Maal etc.) ensuring smooth adoption and compliance
• Facilitate the end-to-end Chip Personalization operations (Chip Card Profile, Data Preparation, HSM Cryptography and Scheme Certification) on Personalization System.
• Performing Project Specification, Processes Improvement, Quality Assurance, Project Deployment, Post Deployment monitoring.
• Act as the primary POC for incident and change request management at partner personalization sites, coordinating with customers and internal stakeholders to define scope, assess effort/costs in line with contractual terms, and ensure SLA-compliant delivery and incident resolution.
• Create and maintain project management plans and overseeing all incoming and outgoing project documentation
• Work closely with Global and Product Teams to design and introduce new products and solutions and cascade the same to local teams.
• Provide consulting services, lead workshops and training sessions for External as well as Internal Teams.
• Keeping up with the Organization Roadmap and provide the respective updates and products to customers including Presales support to Business Team.
• Assist customers in choosing the right products & technology according to their needs, market drivers and company strategy.
• Collaborate with Schemes to avail the services like Certifications, CNS, and Variance.
• Key Management: Assist Customer in addressing all of their requirements pertaining to EMV Key management.
• Communicate with internal and external teams for Key management activities like Request and setup of Digital Certificates, Exchange and setup of Symmetric keys etc.
• Comply with the use and integration of company standard tools and processes.
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary
• Should be able to foresee potential risks and prepare mitigation plans

Profile & Other Information

• Experience: 6-8 years of relevant experience in the specific industry
• Education Level: Bachelors or Master’s degree
• Educational Program: Computer Science, Computer Engineering or relevant studies
• Ideal Candidate should have
• Technical Knowledge
• o Understanding of global payments environments (back-office, clearing systems, acquiring, issuing, etc.)
• o EMV knowledge including payment scheme specifications, key management and general EMV transaction concept.
• o Knowledge of value added services which can be used in banking environments, i.e. loyalty, PKI.
• o General Knowledge of Scheme (Visa, MC, JCB, etc.) requirements.
• o Knowledge of EMV Chip migration strategies and the impact.
• o EMV/Cryptography/HSM/Key Management/etc.
• o General Knowledge of Schemes (Visa, MC, Amex, UPI, WLA, Jaywan, Maal etc.) requirements.
• o CPV/VPA certification process with schemes.
• Provide support to customer in generating CPV/VPA profiles.
• Communication skills
• o Confident and experienced presenter
• o English language proficiency mandatory.
• General
• o Willingness to learn and adapt in a fast-paced environment
• o Ability to work individually and within a highly collaborative team setting
• o Quick and proactive self-learning
• o Attention to detail, plus analytical and problem-solving capabilities
• o Positive, service-oriented personality
• o Willing to travel
• o Optional PMP or PRINCE2 certification.
• Why choose IDEMIA?
• By choosing to work at IDEMIA, you are joining a unique tech company.
• You can seize all the opportunities of a stimulating environment.
• You can bring your own skills to our community.
• You can contribute to a safer world.
• We develop cutting-edge, forward-looking, time-proof innovations that meet the highest technological standards.
• We are well established and yet still agile.
• We are neither too big nor too small.
• We are transforming quickly to remain a leader in an equally rapidly changing world.
• At IDEMIA, people can develop their expertise and feel a sense of belonging and empowerment, in a global environment, within a company that has the ambition and ability to change the world.
• Our teams are close-knit and collaborative; dialogue and human relations are fundamental for us.
• We are truly international and we firmly believe that diversity is a key driver of innovation and performance We welcome people from all walks of life, regardless of their appearance, where they come from, who they like or what they think.
• Each of our sites has its own advantages and offers a collaborative and user-friendly working environment.
• Interested?
• If you are qualified for the position, please apply through LinkedIn
• IDEMIA.
• Expect the unexpected.
• Join the journey of a unique tech company.