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Technical Business Analyst – Underwriting Analytics

EXL Service
London, GBR
Full-time
Director
Onsite
Discovered Today
Insurance underwriting workflowsSQLPythonPower BI or TableauCloud data platforms (Databricks, Snowflake, Azure, AWS, or GCP)Process mapping (BPMN / Visio)

Full Job Posting

Role overview

Client-facing Technical Business Analyst role at the intersection of insurance underwriting, data, and AI.

Translate underwriting problems into requirements, data designs, and solutions for delivery teams; work directly with UK insurer clients and bridge onshore and offshore teams.

Location and work pattern

  • London, United Kingdom; four days a week in the office with hybrid working.

Business and technical analysis

  • Lead workshops and document underwriting processes, business rules, user stories, and acceptance criteria.
  • Translate needs into requirements for analytics, ML, and GenAI solutions; profile insurance data using SQL and Python.
  • Create source-to-target mappings, data dictionaries, and KPI definitions; define data product needs with engineering teams.
  • Shape underwriting analytics and AI use cases, including triage, risk scoring, pricing, portfolio monitoring, document extraction, and copilots.

Delivery and stakeholder work

  • Own and refine the client backlog, participate in Agile ceremonies, define test scenarios, lead UAT, and validate model outputs, rules, and dashboards.
  • Coordinate with offshore teams, support adoption through training and user guides, and track usage and outcome metrics.
  • Communicate progress, findings, and risks; contribute to discovery, proposals, and reusable practice assets.

Essential experience

  • 5–8 years as a Business Analyst or Technical Business Analyst, including at least 3 years in insurance underwriting, pricing, or portfolio analytics.
  • Strong understanding of commercial, specialty, or personal lines underwriting workflows.
  • Hands-on SQL and Python; BI tools such as Power BI or Tableau; and cloud platforms such as Databricks, Snowflake, Azure, AWS, or GCP.
  • Experience with process mapping, user stories, source-to-target mapping, ML/AI projects, Agile teams, and offshore delivery.

Desirable qualifications and experience

  • London Market, Lloyd’s, or MGA experience; delegated authority and bordereaux data; underwriting platforms such as Guidewire, Duck Creek, Sapiens, Radar, or Earnix.
  • Third-party enrichment data experience and relevant certifications are desirable; the source description is truncated during the degree qualification.

About EXL

EXL is a data and AI company providing services and solutions across industries including insurance, healthcare, banking and financial services, media, and retail.

Employment

Permanent position.

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