Technical Analyst
Role Overview
Tier 1 Service Desk Analyst role on a six-month assignment with the possibility of extension.
The posting states a hybrid arrangement with four days onsite.
Location options in the description are Fredericton, NB; Moncton, NB; or Halifax, NS.
Hours are 8 AM–5 PM Atlantic Time; this is a 7x24 operation and shift work may be required on reasonable notice.
Key Skills for This Role
Full Job Posting
Assignment details
Tier 1 Service Desk Analyst role on a six-month assignment with the possibility of extension.
The posting states a hybrid arrangement with four days onsite.
Location options in the description are Fredericton, NB; Moncton, NB; or Halifax, NS.
Hours are 8 AM–5 PM Atlantic Time; this is a 7x24 operation and shift work may be required on reasonable notice.
Position summary
Customer-focused first point of contact for clients on the Managed Services team.
Provides technical assistance by phone, email, messaging, and support portals; handles multiple tickets and escalates complex issues as needed.
Responsibilities
- Answer incoming calls and respond to emails about technical issues.
- Deliver prompt and professional first-line technical and customer support.
- Support LAN, desktop, and server devices and maintain enterprise Microsoft environments.
- Create and manage service desk tickets; prioritize workload and escalate complex issues to specialized teams.
Required qualifications
- Two to three years of experience in a similar role.
- College certificate or diploma in information technology, or relevant experience and an industry certification.
- Working knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office programs.
- Strong communication and interpersonal skills, telephone manners, and customer-service orientation.
- Ability to work independently, manage multiple tasks, and adapt to changing priorities.
- Interest in IT and willingness to learn.
Preferred qualification
- Familiarity with ITIL processes is an asset.
Benefits
- Professional certification reimbursement for relevant career development.
- Community involvement and volunteer opportunities, including dedicated volunteer time.
- Corporate rate discount on Goodlife Fitness memberships and recognition and service-award rewards.
About Bulletproof
Bulletproof describes providing Microsoft-powered technology solutions and managed services in cybersecurity, cloud, compliance, and managed services.
The company says it serves public-sector organizations, regulated industries, and commercial businesses across North America.
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