Technical Analyst IV - Hybrid

PURPOSE OF THE JOB

Required Work Experience

Required Education

PREFERRED QUALIFICATIONS

• Preferred Work Experien ce
• Levels 1-2:
• Two years of experience in computer technology and/or information systems.
• All Levels:
• Two years of experience working with healthcare-related systems as a business analyst, systems analyst, or programmer.
• Levels 3-4:
• Five years of experience in data analysis, data management, data integration, and reporting.
• Three years of experience working with corporate enterprise-level systems as a business analyst, systems analyst, or programmer.

Preferred Education

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• LEVEL 1: TECHNICAL ANALYST I
• Entry-level role. Performs job functions under close supervision or peer review.
• Production Support
• Track and resolve basic or routine processing problems while coordinating with appropriate business and technical areas.
• Research, analyze, track, and resolve basic production problems.
• Develop business objectives, processing requirements, and technical specifications.
• Analyze files and map data from one system to another.
• Support production cycles, resolve production incidents, and provide notification of problems.
• Write SQL queries needed for production support.
• Quality Assurance
• Develop basic test data.
• Process test files and analyze test results.
• Execute test cases and scripts; document results, log defects, and perform regression testing.
• Perform test execution and defect reporting using testing tools.
• Assist with root-cause analysis and the triage of key or critical defects.
• Monitor and track the traceability of business requirements through test execution.
• Participate in defect-review meetings to explain or demonstrate defects.
• Develop and maintain SQL queries to test results and create mock data for testing and reporting.
• Technical Analysis
• Learn business and system data and process flows, including how they affect surrounding systems and operational areas.
• Research and analyze application and procedural problems and recommend improvements and changes.
• Develop functional and technical specifications, logic flows, and other applicable documentation.
• Synthesize complex or diverse information; collect and research data; and use experience to complement data, workflows, and procedures.
• Review computer-system capabilities, workflows, and scheduling limitations to determine whether a requested application or application change is possible within the existing system.
• Translate business needs into technical solutions using knowledge of technologies and programming languages such as SQL, C#, VB.NET, ETL, SOA, and OLAP.
• Participate in maintaining operational and disaster-recovery procedures.
• Write or modify internal procedures, operational procedures, and computer-operations documentation, as applicable.
• Project Management
• Participate in projects ranging from small to large in scope.
• Apply sound project-management methodology and effective time-management skills.
• Create and deliver presentations.
• Monitor and create priority lists agreed upon by user management.
• LEVEL 2: TECHNICAL ANALYST II
• Performs job functions with general supervision and peer review.
• Perform the essential functions assigned to Level 1.
• Research, analyze, track, and resolve moderately complex production problems.
• Work with the IT Infrastructure team to develop and implement effective production monitoring.
• Ensure the department uses internal tools and applications effectively.
• Build, support, and maintain moderately complex processes, programs, and data.
• Participate in or lead medium- to large-scope projects.
• Create moderately complex ad hoc reports for internal and external use.
• Develop project plans, time estimates, and project schedules based on priorities and business requirements.
• Research and develop proficiency in one or more applications or data marts.
• LEVEL 3: TECHNICAL ANALYST III
• Performs job functions with moderate supervision.
• Perform the essential functions assigned to lower levels.
• Research, analyze, track, and resolve highly complex production problems.
• Participate in or lead large-scope projects.
• Create complex ad hoc reports for internal and external use.
• Develop programs, time estimates, and project schedules based on priorities and business requirements.
• LEVEL 4: TECHNICAL ANALYST IV
• Performs job functions with minimal supervision.
• Facilitate or create procedures and processes that support advancing technologies or capabilities.
• Research, analyze, track, and resolve complex production problems.
• Build, support, and maintain complex processes, programs, and data.
• Evaluate high-level project information and assess project components to forecast the required work effort.
• Provide peer review and mentoring to employees at Levels 1-3.
• Participate in or lead complex technical projects.
• Serve as a subject-matter expert in two or more assigned areas, including: Business intelligence production reporting Application architecture Application architecture and support Training
• TECHNICAL ANALYST LEAD
• Performs job functions in a lead capacity.
• Perform the essential functions assigned to applicable lower levels.
• Serve as the primary operational contact for internal and external customers when needed or in the manager’s absence.
• Ensure that service-level agreements between the department and operational or technical areas are met.
• Lead, develop, and mentor staff by providing growth opportunities through delegation, training, and assignments to project teams.
• Inform the manager of issues affecting the department’s efficient and effective performance, including system, resource, and information barriers.
• Provide team members with timely performance feedback.
• Assist the manager with the department’s day-to-day operations.
• RESPONSIBILITIES FOR ALL LEVELS
• Each progressive level must be able to perform the essential functions of lower levels and mentor employees at those levels.
• Remain current on developments in technology-related industries.
• Participate in corporate quality and data-governance programs.
• Work a full-time schedule of at least 40 hours per week, plus additional hours as requested or needed to meet business requirements.
• Participate in an on-call rotation.
• Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Professional Competencies

Preferred Job Skill

• s
• All Levels:
• Knowledge of HIPAA regulations.
• Advanced proficiency with spreadsheets, SQL queries, databases, flowcharting, and word-processing software.
• Advanced knowledge of data-mapping techniques.
• Advanced knowledge of computer operating systems.
• Advanced knowledge of decision-support systems.
• Advanced knowledge of programming, database systems, and data management.
• Advanced knowledge of BusinessObjects.
• Preferred Professional Competencies
• Advanced systems-research and analysis expertise.
• Strong project-management skills.
• Strong technical ability and problem-solving skills.
• Knowledge of internal departments and operations.
• Strong technical-documentation skills.
• Ability to translate technical concepts into language that nontechnical audiences can easily understand.
• Preferred Leadership Competencies
• Levels 3-4:
• Ability to mentor junior team members and provide peer review.
• Ability to develop lesson plans and deliver training to junior team members.

Our Commitment