workable
Technical Account Manager - Knutsford
PortSwigger
Knutsford, GBR
Full-time
Manager · 4+ years experience
Onsite
Discovered 2 weeks ago
Full Job Posting
Requirements
- You're credible in a room of engineers and just as credible in a room of leaders - and you know how to be both without performing either. Put a customer's architecture in front of you and you start asking the right questions: where the identity provider sits, what's actually going wrong in that API integration, why a scan never got scheduled. You don't need to own every fix yourself, but you're not intimidated by getting hands-on with one.
- You're comfortable enough with code and scripting to build a small tool, read CI/CD script pipelines or work out where a deployment pipeline is quietly broken. Networks, identity, cloud infrastructure and how services actually talk to each other aren't a foreign language to you. PortSwigger's own products are entirely learnable on the job - the underlying fluency isn't.
- You'd rather build the picture yourself from account data than wait to be told there's a problem - adoption trends, support patterns, renewal risk - and you use what you find to decide the next best action, not just to report on it. When a problem is genuinely ambiguous, you bring structure to it: establish the facts, set a plan, come back with a recommendation, and escalate early when the situation actually calls for someone else.
- You're curious about AI without needing to prove it through a list of tools you've used. What matters is what the curiosity leads to - an onboarding you managed better, a churn signal you caught earlier, a process that got faster because you tried something new.
- You're low-ego and direct. You'd rather hand a colleague the working playbook than the war story, and you're just as comfortable pairing with an engineer as briefing a security leader on the same issue in language that actually lands for them.
- You've probably built your career in hands-on, customer-facing technical work - as a Technical Account Manager, Customer Success Engineer or Solutions Engineer; coming from application security or DevSecOps with real customer exposure; or as a software engineer or support engineer who ended up owning the relationship as much as the fix. The exact title matters less than whether you've lived at the point where deep technical work meets an enterprise relationship.
- Realistically you're 4-8+ years into that kind of career - a guide, not a ceiling; plenty of strong candidates will have more. Environments that tend to prepare people well: enterprise security or developer-tooling SaaS, application security, complex web architectures, cloud and CI/CD, or integrations that touch APIs, identity and more than one stakeholder group.
- You won't match every line of this exactly, and that's fine. If most of it sounds like you, we'd like to hear from you.
Benefits
- At PortSwigger, we believe people should be paid what they're truly worth - not just what we could get away with or what the market dictates. That's why we pay above the market rate, and review it regularly.
- In our 2025 survey, 80% of Swiggers said they were satisfied or very satisfied with their reward - against a YouGov benchmark of 40% for knowledge workers. The philosophy works.
- Alongside a strong base salary, we offer share options and a comprehensive benefits package designed to support your whole-person wellbeing.
- Want to know more? Explore our reward philosophy
About PortSwigger
Software & SaaS334 employeesFounded 2008
Private British cybersecurity software company providing web application security tools, training, and research for security professionals and enterprises.
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