Technical Account Manager

Minimum 10+ years of experience in customer engagement, technical support, or account management role; at least 3-5 years of experience on insurance technologies is preferred.

Excellent interpersonal, communication, and presentation skills.

Consulting & Leadership Skills - Ability to adapt to various work settings and serve in an advisory/leadership role.

Demonstrate Problem Solving & Decision-Making skills for complex problems across functional areas and stakeholders.

Strong project management skills, including the ability to manage multiple projects simultaneously.

Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities.

Experience with software implementation project(s) in requirement gathering, functional specifications, QA, user acceptance testing, or training.

Understanding of software development life cycle methodology and software concepts (e.g., HTML, XML, Relational DB, reporting tools).

Experience in applying change management concepts on a software implementation project. ITIL Foundations Certified preferred.

Possesses a working knowledge of the business and/or technical environments in which the system operates, and a solid knowledge of the P&C business function supported.

Familiarity with architecture frameworks and software design patterns.

Bachelor’s degree or global equivalent required; TOGAF and/or Agile Product owner certification is a plus.