Technical Account Manager - Egypt

The Technical Account Manager provides the customer’s business with proactive support and management during Veeam implementations and beyond. The TAM’s mission is to help the customers unlock the full value of Veeam’s products and services and serve as your trusted advisor.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

Support delivery and consulting services to meet Veeam Software solution design and deliverables

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

Assist with assessment and design of solutions as well as post-installation issues

Assist with Veeam Software solution implementation effort estimation

Create white papers, solutions guides, best practices, custom documentation, etc.

Deliver onsite knowledge transfer on Veeam Software solutions

Document configuration and completed activities

Analyze installed environments and guide optimal Veeam Software configurations

Facilitate communication between client and Veeam support

Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions

Provide input for improvement of process and documentation

Overnight business stays to meet company goals and objectives

What You’ll Bring

Minimum 5 years of experience in IT industry.

Fluency in English and French is a must-have requirement.

VMware VCP, Microsoft MCSE or equivalent experience

Prince 2, ITIL, PMP, or equivalent experience

Bachelor’s Degree in technology required (A combination of education and experience will be considered)

Hands-on experience with Veeam’s Core products

Proven Consulting and Project Management experience

Excellent communication, interpersonal and relationship-building skills

Excellent presentation skills.

Significant experience and understanding of virtualization technologies such as VMware and Hyper-V

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

Experience with Data Management, Data Protection, Data Analytics

Experience with Kubernetes platforms.

Extensive experience with Data Center, Business Continuity and Operating Systems

Experience successfully managing multiple simultaneous projects and accounts

Working knowledge of Cloud technologies, capabilities, and protocols

Working knowledge of security technologies and concepts.

Please note: If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application for this position

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.