Technical Account Manager

Overview

Department description

Job description and Responsibilities

Engineer (Solution Engineer)

• to join our team in the Middle East (Dubai).
• In this customer-facing role, you will be responsible for following activities across multiple technology (e.g.
• Cisco, Microsoft, Zoom, Genesys, …):
• Supporting the Revenue team throughout the entire sales cycle for any technical matters.
• Creating technical presentations and showcasing how products meet client needs.
• Conducting proof of concept (POC) to demonstrate software benefits to customers.
• Preparing and managing responses to tenders (bid management).
• Offering pre-sales technical support and product education.
• Developing integrator/channel partners and providing technical training.
• Helping establish and maintain technical relationships with customers.
• Convincing clients that a product or service best meets their needs.
• Assisting marketing and sales by attending trade shows, conferences, and other major events in the industry.
• Collaborating with product teams and technical experts to continuously enhance the software.
• Providing training and creating support materials for the sales team.
• Supporting Post-Sales by offering ongoing technical support and guidance to customers with CSM teams, optimizing their use of the software.
• Preferred experience

Qualifications

• Engineering degree or equivalent.
• Strong business & presales experience i.e. Unified Communication, Collaboration, conferencing & UCaaS.
• Minimum 3 years of experience in the Unified Collaborations industry.
• Minimum 3 years in a technical presale’s organization.
• Engineering in Computer Sciences, Software or equivalent relevant experience.

Competencies & Softskills

• Handle technical and customer relationships.
• Languages required: Arabic, English
• Good knowledge of “traditional” voice communications systems and applications.
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes.
• Thrive in a fast-paced business environment with customer interaction, deadlines, and high-value expectations.
• Work effectively with multiple customers from different region.
• Strong Technical Proficiency with Cisco UC (UCM, WebEx, among others) or Microsoft UC (O365, MS Teams), Linux OS, Global knowledge of Networks / Telecom, Web Systems, and architectures.
• Ability to discuss Business Objectives, timelines and ROI with customers.
• Ability to deploy proof of concept from end to end.
• Good knowledge of the UC ecosystems and UC&C partners’ market.
• Independent, Proactive, Curious, Customer and Solution-focused, Very Organized.

Others

• Ability and willingness to travel around 30% of time
• Full time position