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Technical Account Manager

Qualys
GBR
Full-time
Manager
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Key Responsibilities

  • Customer Engagement & Technical Leadership
  • Serve as the primary technical and solution architect for major enterprise accounts.
  • Build trusted relationships with senior technical stakeholders and security leadership.
  • Understand customers’ technical environments, security architecture, and risk posture.
  • Communicate complex technical concepts clearly — from engineers to C-level executives.
  • Platform Expertise & Solution Architecture
  • Maintain expert-level knowledge of Qualys products and capabilities.
  • Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios.
  • Help customers optimize adoption and usage of Qualys modules.
  • Renewal & Commercial Collaboration
  • Own the renewal and upsell pipeline process for assigned major accounts.
  • Work closely with the Account Director on strategy, expansion planning, and renewal execution.
  • Identify technical value drivers that support upsell and retention opportunities.
  • Carry out technical Proof-of-Concept process as needed
  • Manage opportunity pipeline activity through the Company’s CRM
  • Delivery of high-level and detailed sales presentations
  • Respond to functional and technical elements of RFIs/RFPs
  • Cross-Functional Influence
  • Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams.
  • Participate in roadmap discussions, quarterly business reviews, and executive briefings.
  • Industry & Market Engagement
  • Stay current on cybersecurity trends and enterprise IT/security architectures.
  • Represent Qualys at customer meetings, industry events, and conferences.

Requirements

  • Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS.
  • Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc.
  • Strong understanding of enterprise IT and cloud/hybrid environments.
  • Excellent communication skills with both technical teams and executives.
  • Ability to manage multiple strategic accounts.
  • Proactive and comfortable working in a matrixed organization.
  • Role Focus
  • In this TAM position, you're essentially the technical advisor and architect ensuring customers achieve business value from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals.
  • #LI-LP1
  • #LI-REMOTE

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