Technical Account Manager, APAC

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com .

We are seeking a highly skilled Technical Account Manager (TAM) to join our APAC team. In this pivotal role, you will be the primary technical partner for our top-tier enterprise customers, ensuring they maximize the value of our behavioral biometrics fraud prevention platform.

As a trusted advisor, you will own the technical health of your assigned accounts, serve as the escalation point for complex issues, and bridge the gap between customer requirements and our internal product, engineering, and support teams. You will play a vital role in our customers' post-deployment journey, fostering long-term success through technical expertise, proactive optimization, and strategic partnership.

Serve as the primary technical point of contact, building deep, trust-based relationships with customer IT, security, and operational teams.

Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices.

Advocate for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements.

Own the end-to-end resolution of complex technical escalations and high-impact incidents.

Act as the "single-threaded" coordinator during outages or critical issues, ensuring clear, consistent, and timely communication with stakeholders.

Drive robust root-cause analysis (RCA) and implement preventative measures to ensure platform stability.

Conduct regular technical and operational business reviews to demonstrate platform value and identify optimization opportunities.

Proactively monitor environment health, identify potential risks, and execute mitigation strategies.

Ensure rigorous adherence to SLAs and operational standards, helping customers maximize the effectiveness of their fraud detection workflows.

Provide technical leadership for platform upgrades, integration changes, and new feature rollouts.

Manage the full lifecycle of technical implementations, from discovery and consultancy through to testing and go-live.

Educate customer teams on platform capabilities and best practices to drive adoption and long-term ROI.

Contribute to internal knowledge bases and documentation to scale support and self-service capabilities.

Leverage data-driven insights and AI-driven automation to enhance customer outcomes and internal operational efficiency.

Ownership & Accountability: A proactive, "can-do" mindset with the drive to resolve issues independently.

Strategic Influence: Ability to influence stakeholders without direct authority.

Adaptability: A structured, process-oriented thinker who is also a self-directed learner (autodidact).

Empathy: High emotional intelligence, capable of balancing deep technical depth with a customer-first approach.

Collaboration: A team player who thrives in both independent assignments and cross-functional project environments.