Technical Account Manager

Your Role

• Develop a deep, technical understanding of the customer’s business priorities, data center architecture, and IT initiatives to serve as a trusted advisor to operations, engineering, and executive stakeholders.
• Lead strategic operational reviews and comprehensive health checks that connect Nutanix recommendations to business outcomes, risk reduction, modernization, and operational efficiency.
• Lead proactive lifecycle planning, including software upgrades, capacity planning, resilience, and platform standardization.
• Identify systemic operational and architectural risks and establish cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations, ensuring clear ownership, executive communication, and timely resolution.
• What You Will Bring
• Must be a US Citizen, residing in the continental US.
• 8+ years in technical customer-facing roles, such as Technical Account Manager, Support Engineer, or Technical Customer Experience Manager.
• Proven experience supporting large enterprise, strategic, or government customers with complex environments.
• Deep expertise in at least one technical domain, such as virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.
• Broad understanding of data-center infrastructure, including compute, storage, networking, disaster recovery, high availability, security, and enterprise workloads.
• Strong Nutanix platform expertise, including AOS and AHV.
• Learn More About the Technology: https://www.nutanixbible.com/
• Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.