Technical Account Manager
Full Job Posting
W hat You’ll Deliver:
Trusted relationships with senior technical and executive stakeholders.
A clear, current understanding of complex client environments and how Summit services support them.
Technical recommendations and roadmaps that strengthen resilience, scalability, and long-term infrastructure health.
Early visibility into technical risks, with clear plans and ownership for addressing them.
Valuable QBRs, architecture discussions, and strategic planning conversations.
Smooth transitions across sales, onboarding, delivery, projects, and ongoing support.
Strong technical input into renewal planning and qualified expansion opportunities.
Coordinated remediation efforts with clear client communication and internal accountability.
You’ll Thrive in This Role If You:
Bring deep experience in infrastructure design, implementation, architecture, operations, or technical advisory work.
Have worked with complex enterprise environments and understand how infrastructure decisions affect critical business operations.
Can connect a client’s business objectives to practical technical recommendations and longer-term plans.
Build credibility with engineers, technical leaders, and executives.
Translate complex technical topics into clear conversations and actionable decisions.
Can guide work across multiple teams and drive accountability without direct authority.
Spot risks, ask good questions, and follow through when the path forward is complicated.
Stay curious about emerging technologies while keeping your recommendations grounded in what the client needs.
Bonus Points:
Experience in Technical Account Management, technical consulting, or another customer-facing advisory role.
Experience in managed services, cloud infrastructure, hosting, MSP, or data center environments.
Broad knowledge of public and private cloud, virtualization, compute, networking, storage, backup and disaster recovery, security, containers, and related technologies.
Experience conducting architecture, capacity, resilience, operational health, or infrastructure lifecycle reviews.
Technical certifications across AWS, Azure, GCP, VMware, networking, security, or related technologies.
Familiarity with ITIL, TOGAF, or business analytics tools such as Power BI.
How We Work at Summit
How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers.
We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.
Our Core Values
Empower our people
Constant elevation
Customer first
Focus on outcomes
Embrace curiosity
Benefits
- Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a snapshot of what that looks like:
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match – we invest alongside you
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance – built-in peace of mind
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access – build and experiment in real environments
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture – come as you are, do great work
Compensation
- The salary range for this role is $115,000 – $130,000 annually. Compensation is based on the responsibilities of the role, experience, skills, geographic market, and internal equity. We believe great careers are built one step at a time, and compensation should grow alongside your impact.
- Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.
- Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected].
- At Summit, we build and operate the infrastructure behind some of the most critical applications in regulated industries. The work is complex, expectations are high, and the environments we support require precision and thoughtful execution.
- We specialize in enterprise-class Application Hosting, Managed Services, and Cloud Solutions, with deep expertise in compliance, security, and performance. Our focus is simple: make the complex manageable and deliver technology that works - reliably, securely, and at scale.
About Summit
Summit is a privately held IT infrastructure provider serving businesses with managed cloud, colocation, application hosting, and disaster recovery.
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