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ashby

Technical Account Manager

Zafran Security
Remote, USA
Full-time
Manager · 4+ years experience
Remote
Discovered 1 months ago
jira

Full Job Posting

What you will do:

  • Build trust from day one and be the face of Zafran throughout the customer lifecycle
  • Lead onboarding and ensure a fast, confident path to value
  • Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
  • Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments
  • Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
  • Advocate for your customers internally and turn their needs into impact
  • Celebrate customer success and turn champions into advocates
  • Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit

Requirements

  • 4+ years in a customer-facing role with strong technical exposure
  • Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
  • A knack for turning complex workflows into simple, actionable plans
  • Empathy, curiosity, and a bias for doing right by the customer
  • Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
  • Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder
  • Experience with the following is a plus:
  • Have run customer trainings, hosted webinars, or created documentation people actually use
  • Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise
  • Are energized by a company culture where curiosity, speed, and GIFs can all thrive
  • At Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!
  • We also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.
  • At Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.
  • If you’re curious, fun, and someone who gets things done, we’d love to meet you

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