Technical Account Director

What You'll Do

• Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
• Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
• Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
• Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
• Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives.
• Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.
• What You'll Need
• Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
• Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
• Ability to participate in early-stage technical discussions around solution design and implementation
• Prior experience working in an operational role within a satellite communications service provider environment.
• What We'll Offer
• Competitive Salary
• Performance Bonus
• Competitive health benefits
• Flexible Paid Time Off policy
• Monthly Cell Phone Allowance
• Stock options
• Interested in learning more?
• Check out our website at www.quvia.ai
• Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Quvia, to learn more about how Quvia is disrupting connectivity technologies in the cruise industry.
• Quvia has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Quvia to our customers in the cruise industry.
• We recently announced the availability of Quvia’s network APIs for the maritime industry. Check out the press release to learn more about how Quvia can help maritime solution providers improve onboard experiences, like emergency response.
• Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at [email protected].
• Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.