Tech Support Executive

Company Overview

Shift & Work Location Details

• Day Shift: Works from the Bengaluru office.
• Night Shift: Works from home (Work From Home).
• Shift assignment will be discussed and confirmed at the time of hiring.

Responsibilities

• The role involves helping manage and support Omnitaas clients, acting as the first point of contact for their questions and issues.
• Key duties include:
• Managing day-to-day communication with clients and responding to their queries
• Logging, tracking, and following up on client issues until they are resolved
• Coordinating with internal teams (product, engineering, operations) to resolve client requests
• Keeping clients updated on the status of their open issues
• Maintaining accurate records of client interactions and issues in the support system
• Escalating urgent or complex issues to the right team on time

Requirements & Qualifications

• Graduate in any discipline; freshers are welcome to apply
• 0-2 years of experience in client support, technical support, or a similar client-facing role
• Comfortable working Night Shifts (Work From Home) when assigned; Day Shift roles work from the Bengaluru office
• Basic comfort with computers, email, and support/ticketing tools; willingness to learn new software quickly
• Detail-oriented and organized mindset

Skills Needed

• Good written and verbal English communication skills
• A calm, patient, and helpful approach when dealing with client questions or issues
• Ability to manage multiple client conversations under time pressure

Benefits & Work Environment

• The company offers competitive salaries, best-in-class medical benefits, and retirement plans within a highly empowering and rewarding work environment, along with hands-on training on our products and support processes.