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Tech Support Engineer

Vistance Networks
Maine, USA
Junior · 2+ years experience
Onsite
Discovered 4 days ago
linux

Full Job Posting

SKILLS

  • REQUIRED
  • Skills Required
  • 2 years of customer support experience
  • Bachelor’s degree in systems engineering, or related field
  • Multiple language skills (English & Spanish)
  • Preferably worked as a Tech Support engineer
  • Excellent written and oral communication ability, including formal presentation skills to customers, partners, and support teams
  • Networking Expertise: o Basic Intermediate
  • Linux Expertise: o Basic Knowledge GENERAL COMPETENCIES Communication/work style:
  • Excellent communication/interpersonal skills to clearly articulate ideas, frame problems, and offer solutions
  • Strong interpersonal skills with a focus on customer satisfaction
  • A belief in ownership
  • Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to detail
  • Must maintain a professional attitude and be highly motivated and self-directed
  • Encourages and accepts feedback OTHER Experience considered favorably:
  • Multiple language skills
  • Experience working in (or with) a vendor: Cisco, Juniper (routers, switches), Arista, Extreme Networks, Dell, HP, Alcatel.
  • Relevant industry accreditations/certifications: CCNA, CCNP- R&S, JNCIA, JNCIS-ENT/DC

Qualifications

  • REQUIRED
  • Skills Required
  • 2 years of customer support experience
  • Bachelor’s degree in systems engineering, or related field
  • Multiple language skills (English & Spanish)
  • Preferably worked as a Tech Support engineer
  • Excellent written and oral communication ability, including formal presentation skills to customers, partners, and support teams
  • Networking Expertise: o Basic Intermediate
  • Excellent communication/interpersonal skills to clearly articulate ideas, frame problems, and offer solutions
  • Strong interpersonal skills with a focus on customer satisfaction
  • A belief in ownership
  • Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to detail
  • Must maintain a professional attitude and be highly motivated and self-directed
  • Multiple language skills
  • Experience working in (or with) a vendor: Cisco, Juniper (routers, switches), Arista, Extreme Networks, Dell, HP, Alcatel.
  • Relevant industry accreditations/certifications: CCNA, CCNP- R&S, JNCIA, JNCIS-ENT/DC

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