Tech Support Coordinator
Skills
About This Role
Overview
At **Growintek**, we scale possibilities.
We are a fast-growing technology and digital transformation partner dedicated to keeping businesses running seamlessly.
Operating from our state-of-the-art office on the 21st floor of Doha’s iconic Tornado Tower, we fuse cutting-edge infrastructure with exceptional service.
We don't just fix IT problems; we prevent them.
We are looking for a sharp, proactive **Tech Support Coordinator** who can bridge the gap between technical complexity and outstanding client satisfaction.
If you are an organized troubleshooter who loves tech and excels at team coordination, you belong at Growintek.
The Role: What You’ll Do
As our **Tech Support Coordinator**, you will be the operational heartbeat of our technical support team.
You will triage incoming technical requests, manage support ticket workflows, and coordinate our engineers to ensure that system downtime is nonexistent for our clients.
Key Responsibilities
- **Workflow Coordination:** Monitor, prioritize, and assign incoming support tickets and service requests to the right technical specialists.
- **Incident Management:** Serve as the primary escalation point for critical tech issues, tracking them through to speedy resolution.
- **Client Liaison:** Act as the professional, reassuring voice for clients during technical disruptions, providing clear updates without the confusing jargon.
- **Resource Scheduling:** Coordinate the schedules and dispatches of on-site and remote technical support engineers.
- **Performance Tracking:** Maintain accurate documentation of support logs, analyze response times (SLAs), and generate weekly performance metrics to help us optimize our service.
What We’re Looking For (Requirements)
- **Experience:** 2–4 years of experience in an IT helpdesk, tech support environment, or technical project coordination role.
- **Tech Fundamentals:** Solid baseline understanding of IT infrastructure, cloud services, networking, and enterprise hardware/software.
- **Organizational Superpowers:** Exceptional multitasking skills; ability to stay calm, organized, and analytical under pressure.
- **Communication Excellence:** Fluent in English with top-tier written and verbal communication skills (Arabic language skills are a valuable asset).
- **Local Presence:** Currently residing in Qatar with a valid QID, ready to work on-site in the West Bay business district (Tornado Tower).
Why Join Growintek?
- **An Iconic Workspace:** Work everyday from Office 2103 in the Tornado Tower, right in the vibrant, architectural heart of Doha.
- **Innovation-Driven Culture:** Join a team that embraces the latest tech tools and values continuous learning and upskilling.
- **Career Trajectory:** Growintek is scaling rapidly. Prove your drive here, and paths toward IT management or project leadership are wide open.
- **Competitive Rewards:** An attractive tax-free salary package, premium healthcare, and performance incentives.
How to Apply
Ready to coordinate the future of tech support?
Click **"Apply Now"** to submit your CV.
Job Type: Full-time
Pay: QAR650,000.00 per year
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Geeker (On-Demand Tech Support Specialist) – UAE
Geekrunner · Abu Dhabi
Provide in-person tech support for devices, troubleshoot issues, and deliver customer-focused service with strong communication skills and flexibility.
Skills
3 weeks ago
Apply Now↗Apply Now ↗Geeker (On-Demand Tech Support Specialist) – UAE
Geekrunner · Abu Dhabi
Provide in-person tech support for devices, troubleshoot issues, and deliver customer-focused service with flexible scheduling and competitive pay.
Skills
4 weeks ago
Apply Now↗Apply Now ↗Geeker (On-Demand Tech Support Specialist) – UAE
Geekrunner · Abu Dhabi
Provide on-demand tech support for devices, troubleshoot issues, and ensure customer satisfaction with strong communication and reliability.
Skills
4 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required