Team Manager - Riyadh

Role overview

Sales and client experience

• Coach sales and operations teams to deliver client experiences that meet or exceed commercial and profitability targets.
• Manage and motivate the team to achieve store commercial targets, sales targets, product-category targets, and KPIs.
• Develop client relationships and drive new and existing client development activities.
• Lead service standards on the sales floor, respond to NPS and client feedback, and optimize hospitality and store amenities.

People and store operations

• Train, coach, and provide feedback; use recognition and performance management to strengthen engagement and performance.
• Set challenging goals, support employee development, and foster inclusive and entrepreneurial team environments.
• Oversee back-of-house operations, established procedures, internal controls, and operational efficiencies.
• Partner with the Store Director and embody the company’s stated values.

Required qualifications

• At least five years of sales management experience in retail or luxury retail.
• Demonstrated sales generation and commercial results.
• Proficiency with Microsoft Word, Excel, Outlook, and a Point of Sale system.
• Strong oral and written communication skills.
• Ability to develop opportunities and client relationships and support brand recognition and market penetration.
• Ability to demonstrate trust, integrity, fairness, and professionalism.
• Flexibility to work nights, weekends, and holidays and across store roles as business needs require.

Preferred qualifications

• Previous luxury retail experience is preferred.
• A university degree is preferred.
• Additional language skills, including Arabic, are preferred.