{bc}
Apply
workday

Team Leader - Remote Desktop Support

TaskUs
IND
Mid · 3+ years experience
Onsite
Discovered 1 months ago
jiralinux

Full Job Posting

Key Responsibilities

  • Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level
  • Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
  • As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.
  • To be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and
  • grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
  • Provide remote technical support to international clients via phone, email, chat, and remote
  • desktop tools.
  • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers,
  • and peripherals.
  • Install, configure, and maintain operating systems, software applications, and security patches.
  • Set up and configure VPN connections for secure remote access.
  • Implement and support multi-factor authentication (MFA) solutions, including Yubikey.
  • Collaborate effectively with cross-functional teams across different time zones to escalate and
  • resolve complex technical issues.
  • Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing
  • systems.
  • Provide training and guidance to international end-users on IT best practices and procedures.
  • Stay updated on emerging technologies and industry trends to continuously improve service
  • delivery and enhance client satisfaction.

Requirements

  • Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients.
  • Proficiency in using remote support tools and technologies.
  • Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
  • Experience with MFA solutions, such as Yubikey, and VPN technologies.
  • Excellent communication skills and cultural sensitivity to effectively interact with clients from
  • diverse backgrounds.
  • Ability to work independently and collaborate effectively in a remote team environment.
  • Experience using collaboration tools like Slack for communication and Jira for ticket
  • management.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+).
  • Experience supporting a diverse range of operating systems, including Windows, macOS, and
  • Linux.
  • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
  • DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
  • We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at TaskUs

OM-2

Navi Mumbai, IND

Discovered TodayFull-time

AI Data Collection Team Leader

San Antonio, USA

Discovered TodayFull-time

Team Leader-28

Greater Noida, IND

Discovered TodayFull-time

Quality Analyst

Gurugram, IND

Discovered 2 days ago

IT Support Specialist

Navi Mumbai, IND

Discovered 2 days agoFull-time

LZ Attorney Support - 13/11/2026 - 06

Navi Mumbai, IND

Discovered 2 days agoFull-time

LZ ALTM Care - 11/13/2026 - 13

Navi Mumbai, IND

Discovered 3 days agoFull-time

LZ CA User Access - 11/06/2026 - 12

Navi Mumbai, IND

Discovered 3 days agoFull-time