Team Leader, Metering Services

Key Responsibilities:

• Lead, coach, mentor, and develop team members through daily guidance, technical support, and hands-on training.
• Direct, monitor, and evaluate the performance of direct reports, ensuring accountability and alignment with operational goals.
• Oversee the continuous, safe, and efficient operation of metering services.
• Train employees to identify, troubleshoot, and resolve meter malfunctions and communication errors in single-phase and three-phase meters.
• Maintain up-to-date knowledge of electric metering systems, technologies, and equipment.
• Collaborate effectively with internal teams to ensure operational expectations and business objectives are met.
• Partner with the Metering Management team to support Operations & Maintenance (O&M) and capital budgeting activities.
• Develop, implement, and maintain metering standards, work practices, and operational procedures.
• Support software product specifications, development, testing, implementation, and employee training.
• Provide train-the-trainer support to help employees effectively use their field devices.
• Actively participate in metering training sessions, operational discussions, and safety meetings.
• Develop and implement annual improvement plans to enhance field employee performance, operational efficiency, and overall effectiveness.
• Conduct field evaluations and competency assessments to verify that technicians can safely and effectively perform metering-related tasks.
• Monitor and document field employee performance and work practices, provide constructive feedback and coaching, recommend corrective actions when needed, and recognize strong performance.
• Promote a strong safety culture by ensuring new and existing employees receive appropriate safety training and consistently follow established safety standards.
• Develop, deliver, and continuously improve technical training programs, including training manuals, instructional guides, visual aids, and evaluation materials tailored to metering technologies such as Advanced Metering Infrastructure (AMI) and smart meters.

Education & Experience

Skills & Abilities

Work Schedule

• This is an on-site position, Monday through Friday, from 7:00 AM to 3:00 PM.

Qualifications

• High school diploma required; Associate degree or completion of a structured Journeyman Meter Technician apprenticeship.
• Minimum of 4 years of experience in electric utility metering operations.
• Minimum of 2 years of supervisory experience.
• Strong technical knowledge and expertise developed through advanced formal education, relevant professional experience, or an equivalent combination of both.
• Experience with metering operations, installations, and related field activities.
• Strong problem-solving, communication, and leadership capabilities.
• Experience using various computer applications, with the ability to quickly learn new systems and technologies.
• Skills & Abilities
• Proven ability to develop, motivate, and support employees while addressing and resolving conflicts diplomatically.
• Strong organizational skills, with the ability to manage multiple priorities effectively.
• Ability to work in both field and office environments, including outdoor work in varying weather conditions.
• Excellent interpersonal skills and the ability to communicate effectively across all levels of the organization.
• Proficiency in general computer operations and Microsoft Office applications.
• Strong planning skills, with the ability to anticipate and manage both short- and long-term priorities.
• Ability to analyze data, evaluate operational needs, and make sound business decisions.
• Exceptional written and verbal communication skills, including the ability to explain and teach complex technical concepts to diverse audiences.
• Work Schedule
• This is an on-site position, Monday through Friday, from 7:00 AM to 3:00 PM.