Team Leader - Lobby Lounge - Jumeirah Beach Hotel

About This Role

Job Description About Jumeirah Job Description Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About The Job An exciting opportunity has arisen for a Team Leader - Pearl Lounge to join Jumeirah Beach Hotel . The main duties and responsibilities of this role include:

• Supervise the daily operations of the Palace Lounge, ensuring seamless coordination with all supporting departments to deliver an exceptional guest experience.
• Conduct pre-shift briefings to communicate updates, reinforce service expectations, and align the team with operational priorities.
• Prepare required reports, maintain accurate records, and carry out regular quality checks and audits to uphold service excellence.
• Address guest inquiries and feedback with professionalism and empathy, ensuring prompt resolution or escalation when appropriate.
• Uphold Jumeirah’s service standards, policies, and procedures, ensuring compliance at all times.

About You The ideal candidate for this position will have the following experience and qualifications:

• Experience in a similar position within a luxury 5-star environment.
• Previous experience in the UAE is preferred, while international luxury exposure is equally valued.
• Fluent in English; proficiency in an additional language, particularly Russian, will be regarded as an advantage.
• Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
• A genuine passion for delivering exceptional guest experiences within a multicultural team environment.
• Confident and professional in managing guest feedback with empathy, and efficiency.

About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Management Company Industry/

Sector: Hospitality

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