Team Leader, Front Office - One&Only One Za'abeel

( 20161 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.

We tailor every aspect of our guests’ stay to bring their dreams and desires to life.

With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel.

A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis.

With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

We are looking for a passionate and service-oriented Team Leader – Front Office to support the Front of House leadership team in delivering exceptional guest experiences.

This role is responsible for supervising daily front desk operations, ensuring seamless service delivery, and leading the Front Office team to maintain the highest standards of hospitality.

The successful candidate will provide ongoing coaching and support to Front Desk Agents while fostering a positive and guest-focused environment.

You will have at least two years of experience in a Front Office or Guest Services role, preferably within a luxury hotel environment, along with strong leadership, communication, and organizational skills.

The ability to manage multiple priorities, inspire a team, and deliver outstanding guest service is essential.

Proficiency in Opera PMS is required.

A diploma or degree in Hospitality Management, Business Administration, or a related field will be highly regarded.

Our brand is expanding faster than ever before.

We are investing in the growth of our company, and that means we are committed to investing in you.

Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.

We believe in making our guests happy beyond anything they have ever imagined.

We wow them at every turn and create memories that will last a lifetime.

You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.